Virtual Banker

The First National Bank of Dennison•Dennison, OH

1d•Onsite

About The Position

Processes a variety of customer transactions via video interaction (Interactive Teller Machines – ITMs). Recognizes customer needs and recommends products, services, or assistance of other bank employees or departments, to consistently deliver a superior level of customer service.

Requirements

Strong work ethic and easily adapts to change
Self-directed motivation
Excellent interpersonal skills
Superior organizational skills including attention to detail
High School Diploma
Professional appearance
Excellent verbal and communication skills
Superior multitasking
Self-directed motivation
Organizational skills and time management skills
Strong attention to detail
1-2 years bank experience required

Responsibilities

Receive and process a variety of transactions through ITMs, including, but not limited to, checking and savings deposits and withdrawals, transfers, and account balance inquiries; detecting fraud when possible, holiday Savings account, loan payments, SDB rental payments, sells money orders/official checks, and any cash withdrawal
Facilitate the ITM process for customers by providing step-by-step guidance through the ITM process. Connect to customers in a way that makes the video interactive solution a personable experience
Monitor ITM machines to ensure they are working properly. Assist systems support associates and vendors to resolve any issues about the physical ITM and associated software, as needed
Perform end-of-day balancing of transactions
Strong knowledge of bank products and services, with the ability to recognize customer needs and cross-sell bank products
Participate in the bank’s referral program, and utilize any applicable technology and/or programs to show results effectively
Operate and balance a terminal and cash drawer daily
Follows check-cashing procedures in accordance with FNB check handling procedures
Participate and complete all required training courses
Willingness to be flexible with a strong desire to create a work environment conducive to teamwork
Handle all cash (virtual), customer transactions, and customer information in accordance with FNB Security Policy and Procedures
Motivation to make outbound sales calls to current and prospective clients
Flexibility with work schedules to accommodate staffing requirements to service needs
Maintain a position of trust and responsibility by keeping all customer business and personal information confidential
Accept responsibilities and projects as assigned by a supervisor to add value to First National Bank of Dennison
Must be able to work in a team environment, positively, with coworkers and the public
Complete all mandatory and elective training, including BSA (Bank Secrecy Act) and Anti-Money Laundering procedures. Maintain compliance with all appropriate rules and regulations
Regular, predictable attendance is an essential requirement of this position
Answer phones and help resolve questions
Cover at the front line when requested at the office