Virtual Experience Banker I

Southern First Bank • Greenville, SC

13h • Remote

About The Position

Responsible for expanding and supporting client relationships via telephone and electronic communication methods. Offers appropriate bank products and services and provides quality client service.

Requirements

• Proficiency in use of computers, and basic office equipment such as copiers, printers, fax machine, telephones, etc.
• Interpersonal communication skills to represent the Bank in a positive way in dealing with clients and other team members.
• Proficiency in Microsoft Outlook, Word and Excel.
• Ability to maintain confidentiality and exhibit a high degree of integrity.
• Extensive knowledge of retail banking rules, regulations, policies and procedures.
• Maintain regular, consistent, and professional attendance, punctuality and professional appearance.
• Successful completion of compliance training deemed necessary by the Bank.

Nice To Haves

• High school diploma or equivalent.
• Five years of banking experience, preferably in Client Services, Consumer and Business Client Support with Telephone Banking or Call Center experience.
• Experience with Bank systems and software such as: Horizon XE

Responsibilities

• Assist clients at the point of contact through telephone, email, video conference, live chat communication and quickly adopt to emerging solutions.
• Support client needs involving daily maintenance functions such as electronic Banking, BillPay, Mobile Banking, Money Movement, Payment requests as well as Debit Card related issues.
• Research and answer client inquiries and resolve problems for clients as necessary.
• Offer appropriate products and services of the bank by identifying existing Client’s needs and making recommendations.
• Develop and maintain a strong working knowledge of all relevant Bank products and services.
• Adhere to high ethical standards and comply with all policies/procedures/regulations/applicable laws.
• Complete other duties as assigned.
• Support clients with consumer online banking, debit card inquiries, password resets, and general account maintenance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED