Stadium Swim at Circa - VIP Services Coordinator

Recruiting Team•Las Vegas, NV

2d•Onsite

About The Position

The VIP Services Coordinator is responsible for overseeing the daily operations of the VIP services division, as well as acting as a brand ambassador for Circa and Stadium Swim. This role involves managing VIP reservations, overseeing the entrance into Stadium Swim, and ensuring Circa standards of service are consistently upheld. The coordinator will also facilitate staff training, manage venue reporting, and ensure adherence to safety and emergency procedures.

Requirements

Minimum of 21 years of age.
Ability to perform basic mathematics.
Possess a strong understanding of business-related software such as Microsoft Office or similar.
Willing to work in a loud environment where smoking is present.
Ability to withstand high temperatures, heat, and sun exposure.
Ability to stand for long periods of time.
Ability to network and comfortably communicate with others to develop business.
Must be able to communicate in English with guests, management, and other employees to their understanding.
Ability to initiate and maintain an upbeat and relaxed environment on a consistent basis.
Consistently maintain a well-groomed appearance, posture and hygiene deemed by management.
Must exhibit strong motivational and developmental skills, as well as a positive “whatever it takes attitude.”
Must be available to work all shifts and days including opening and closing shifts.
Candidates should possess basic knowledge of the Las Vegas area and attractions.
Willingness to participate in promotional campaigns & promote upcoming events via social platforms.
Exceptional organizational skills and high attention to detail.
Candidates must maintain general appearance upon which they are originally hired. Any cosmetic changes must have prior approval from management.
Nevada State Food Handler’s card (Health Card)
TAM card (Alcohol Awareness)
Nevada Gaming Control Board License
Others may include a Non-Gaming (Sheriffs) Card

Nice To Haves

A minimum of 1-2 years’ work experience working in a marketing role in a high-volume beverage, day club, casino or pool setting preferred.
Existing customer database strongly desired, but not required.
Additional foreign language a plus.

Responsibilities

Overseeing the daily operational needs of the VIP services division regarding VIP reservations and overall management of the entrance into Stadium Swim.
Overseeing all Pool Hosts, reporting to the Director of Pool Operations.
Facilitating staff training and education in conjunction with senior management.
Ensuring the Circa standards of service are consistently being upheld.
Overseeing the daily set-up and breakdown of the guest-facing entry areas prior to the venue opening for business.
Communicating all pertinent daily information regarding Stadium Swim to all essential team members.
Facilitating beginning-of-day and end-of-day venue reporting regarding the VIP services division.
Following all designated emergency procedures and understanding duties in the event an emergency arises.
Providing constant visual surveillance of pool and surrounding area identifying any potential safety or emergency situations.
Communicating and interacting professionally with guests and team members at all times, addressing concerns and providing information in a courteous manner.
Assisting guests with requests or concerns, offering appropriate alternatives when possible, resolving problems seeking assistance from senior management when necessary.
Understanding, enforcing and adhering to all Circa and departmental policies and procedures, embracing company culture and taking pride in the resort and its amenities.
Understanding and being well-versed in the resort features and services including all outlets, hours of operation, activities, and events available to guests.
Attending required training classes and incorporating new standards, service knowledge and safety into daily work practices.
Looking for opportunities to assist peers, guests, other departments, or leaders at all times.
Performing all other job-related duties as assigned and having flexibility to perform other job-related tasks as deemed necessary by senior management.