VIP Relationship Manager

MetaMask

10d • Remote

About The Position

MetaMask is launching an official VIP programme in early 2027. The pilot showed that high-volume traders bring their trading to MetaMask when a dedicated person owns the relationship. As the US Relationship Manager, you will manage relationships with US high-volume traders and high-net-worth individuals (HNWIs) across MetaMask’s Trade and Money VIP programmes. In a competitive US market, you will attract and retain VIPs through trust, product access, and in-person engagement.

You will recruit, onboard, and retain VIPs; build relationships across trader, HNWI, and community networks; negotiate programme terms; and serve as each VIP’s primary contact. You will host and attend gatherings and industry events, regularly traveling to key US hubs. You will also share market and product insights with Product, adapt communications for a US audience in line with Legal guidance, and report on pipeline, volume, fees, and retention.

Success means growing an active and engaged US VIP community, achieving strong retention and referrals, contributing VIP feedback to product development, and managing relationships in full compliance with company policies. MetaMask is a remote-first, global team. Candidates based in France, Italy, or Germany cannot be considered for this role. The listed salary range applies only to US-based candidates; compensation elsewhere depends on location, experience, and skills.

Requirements

• Experience in VIP, account management, or business development in crypto, exchanges, brokerages, or fintech.
• A credible network among high-volume US traders, HNWIs, KOLs, or communities, or a track record of building one.
• Excellent written and spoken English and the polish to work with high-net-worth clients.
• Good understanding of the US trading landscape and how traders compare offers.
• Comfort working toward volume, fee, and deposit targets.
• Solid knowledge of on-chain trading and DeFi.
• Sound judgment on US regulation and comfort working with Legal guidance.

Nice To Haves

• Experience hosting private events or community gatherings for high-value and HNWI clients.
• Familiarity with MetaMask products across its trading features and Money Account.
• A product mindset and ability to turn feedback into clear requirements.

Responsibilities

• Find, recruit, onboard, and retain VIP traders and HNWIs in the US.
• Build relationships across US trader, HNWI, and community networks through industry connections, referrals, events, and inbound interest.
• Negotiate and agree VIP terms with candidates within MetaMask’s programme guidelines.
• Act as each VIP’s main point of contact and involve Support, Product, Marketing, and leadership when needed.
• Host and attend VIP gatherings across the US in coordination with the Events team, including regular travel to key US hubs and industry events.
• Gather insights from VIP conversations on trading behaviour, competitor offers, market shifts, and product gaps, and share them with Product.
• Adapt VIP materials and communications for a US audience in line with Legal guidance.
• Track and report on pipeline, volume, fees, and retention.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed