VIP Reactivation Associate
About The Position
We’re looking for a VIP Reactivation Associate, an entry-level role designed for someone eager to grow in customer engagement, VIP services, and revenue-focused account management. We are building a team focused on delivering exceptional digital experiences and maximizing customer lifetime value through engagement, retention, and VIP reactivation. Our goal is to understand customer behavior, identify missed opportunities, and re-engage inactive and lapsed high-value players in meaningful ways. Every interaction matters, and we are committed to rebuilding relationships that drive long-term loyalty and revenue. You will support the reactivation of dormant and at-risk VIP players by assisting with outreach, data analysis, and campaign execution. This role suits someone who is highly motivated, detail-oriented, and excited to build relationships while learning how to manage high-value accounts. You will work closely with senior team members while gradually taking ownership of a portfolio of VIP accounts.
Requirements
- Must be located in Florida
- Strong communication and interpersonal skills
- Highly motivated, proactive, and eager to learn
- Interest in customer engagement, sales, or VIP account management
- Detail-oriented with strong organizational skills
- Comfortable working with data and learning analytical tools
- Ability to multitask and prioritize in a fast-paced environment
- Team player with a positive, professional attitude
Nice To Haves
- Internship or early experience in customer service, sales, or account management
- Familiarity with CRM tools (Salesforce)
- Interest in sports betting, gaming, or digital entertainment
Responsibilities
- Assist in identifying and segmenting inactive or at-risk VIP customers
- Support execution of reactivation campaigns (email, SMS, calls, offers)
- Conduct outreach to re-engage players through personalized communication
- Follow up consistently with inactive customers to drive reactivation
- Build relationships with VIP players through professional, high-quality interactions
- Deliver a positive, personalized experience aligned with VIP service standards
- Support senior team members in managing VIP accounts and interactions
- Learn how to identify customer needs, preferences, and behaviors
- Analyze basic customer activity and engagement trends
- Maintain accurate and detailed records in CRM systems
- Track outreach efforts and campaign performance
- Support reporting on reactivation metrics and results
- Work with marketing and customer success teams on campaigns and promotions
- Assist in executing targeted offers and incentives for reactivation
- Provide feedback on customer behavior and engagement trends
- Ensure all customer interactions are documented accurately in CRM tools
- Support account planning and campaign coordination
- Assist with special projects related to VIP growth and retention
- Learn and adhere to compliance and regulatory requirements
Benefits
- Competitive pay and benefits
- Flexible vacation allowance
- A hybrid / remote working environment
- Startup culture backed by a secure, global brand
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
