VIP Associate

Hard Rock Digital•Tampa, FL

22h•Hybrid

About The Position

Hard Rock Digital is building the best online sportsbook, casino, and social gaming company in the world. We are seeking a VIP Associate with exemplary interpersonal skills, consummate professionalism, impressive attention to detail, high energy, confidence, and a willingness to meet clients in the field. This role involves working collaboratively with both internal and external stakeholders to deliver on our VIP value proposition.

Requirements

Passionate about the industry and their role.
Able to pivot on demand and have creative problem-solving skills in unique situations.
Demonstrates superb interpersonal skills, professionalism, leadership skills and critical thinking abilities.
Proven track record in providing white glove customer service.
Ability to obtain and hold industry regulator employee licensing for each responsible jurisdiction within position remit.
Ability to communicate information clearly and professionally to clients & colleagues.
Well-informed and displays a broad knowledge of the sports betting industry.
Current Motor Vehicle driver’s license.

Nice To Haves

Background in sportsbook an advantage.
Previous experience using a CRM tool such as Salesforce/Oracle/Zendesk etc.
Previous experience using Analytical Platforms such as Tableau, Power BI or Amplitude is highly desirable.

Responsibilities

Develop high potential customer relationships within the specified region/s and vertical into premium VIPs.
Develop account plans to convert business and product awareness to grow our share of wallet.
Meet with VIP customers, retaining the most important customers of our business.
Adhere to budgeting guidelines and make recommendations to qualify & convert the target audience of high potential customers.
Where appropriate work collaboratively with and manage successful relationships between HRD VIP group and other internal VIP account managers.
Collect and record information on customer wallet share, interests and preferences.
Ensure all relevant intelligence and business information is maintained, protected and accurately recorded within the CRM tool weekly.
Ensure knowledge of and compliance with all regulatory obligations and company policies in each state.
Lead or support special projects as assigned by VIP Leadership.
Love our brand and be an advocate of our values.
Any other duties or tasks, as directed, within your skills and experience.