Director - VIP

Hard Rock Digital • Florida, FL

1d

About The Position

Hard Rock Digital is building the best online sportsbook, casino, and social casino company in the world. We’re building a team that resonates passion for learning, operating and building new products and technologies for millions of consumers. We care about each customer's interaction, experience, behavior, and insight and strive to ensure we’re always acting authentically. Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, the new Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We’re taking that foundation of success and bringing it to the digital space.

Requirements

• 5+ years experience in VIP management.
• Knowledge of customer retention, product, and marketing acumen.
• Excellent verbal, written, and interpersonal skills.
• Ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.

Responsibilities

• Maintaining, strengthening, and growing high-valued customer relationships through comprehensive leadership and management of the team of VIP hosts and supporting staff.
• Developing and executing a strategy that grows the value of this segment, both servicing digitally acquired players and working with Hard Rock's current player development teams across the different brick & mortar properties.
• Overseeing customer relationships and being responsible for account growth, customer satisfaction, prioritization of client and project workflow, and staffing whilst also ensuring that all quality of work meets a high standard.
• Creating & managing a high-performing team of account managers who will be measured across both customer service levels and commercial targets.
• Motivating, developing and driving the team to meet challenging targets and identifying new opportunities to grow the value of the customer base.
• Devising and implementing a strategy for our digital VIP platform, including tooling, segmentation, workforce management, etc.
• Integrating work amongst a pod that includes senior marketing, sportsbook, casino and management executives.

Benefits

• Competitive pay and benefits
• Flexible vacation allowance
• Startup culture backed by a secure, global brand

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed