VIP Host

Chinook Winds Casino Resort•Lincoln City, OR

26d•$22 - $31•Onsite

About The Position

The VIP Host is responsible for acquiring, retaining, growing, and reactivating players. The role builds player relationships and uses property amenities, events, and player offers to generate revenue and encourage additional visits. The VIP Host serves as an ambassador for the Winners Circle, encourages club enrollment, and provides complimentary services to support continued gaming. The position supports the implementation of promotions, special events, tournaments, parties, and off-property events. It monitors player activity, communicates with players, manages guest reservations and preferences in CRM systems, and provides information about property amenities and local attractions. The VIP Host also helps maintain the Elite room, coordinates guest amenities, handles guest concerns professionally, and complies with confidentiality requirements and company and departmental controls, policies, procedures, and regulations. Employment is contingent on passing a pre-employment drug screen and background investigation, and completing a 180-day introductory period. The employee must be at least 21 years old, hold a valid Oregon Driver’s License, and obtain the required gaming, food-handling, alcohol-service, and VIP permits or cards within the stated timeframes.

Requirements

Must be 21 years of age or older.
High school diploma or G.E.D.
Two years of experience in gaming or hospitality in a high-volume guest-service area.
One year of experience in a Player’s Club or equivalent experience.
Proficiency with Microsoft Office applications, including Word, Excel, and Outlook.
Valid Oregon Driver’s License.
Must obtain a Siletz Tribal Gaming License.
Must obtain an Oregon Food Handler’s Permit within 30 days of employment.
Must obtain an OLCC Alcohol Service Permit within 30 days of employment.
Must obtain a CWCR VIP Card within 30 days of employment.
Effective verbal and written communication skills.
Ability to meet customer needs while following company procedures.
Ability to make critical decisions while following company procedures.
Attention to detail and ability to maintain a high level of accuracy.
Ability to multitask, set priorities, and organize and complete work within given guidelines.
Self-starter, highly motivated, and able to work in a fast-paced environment.
Must be willing to work flexible hours, including weekends, evenings, and holidays.
Must be able to travel occasionally.
Must pass a pre-employment drug screen and background investigation and complete a 180-day introductory period.
Physical demands include frequent standing, walking, bending, handling/fingering, and reaching outward; constant sitting; reaching above the shoulder; occasional crawling, squatting or kneeling, lifting or carrying 21–100 pounds, and pushing or pulling 13–100 pounds. The role requires near and far vision and a sense of sound.
Work takes place in a busy gaming environment with multiple distractions, moderate to loud noise, and exposure to smoke.

Nice To Haves

Experience with a CRM or Oasis Player Rating System.
Host CRM experience.

Responsibilities

Act as a professional ambassador for the casino.
Encourage Winners Circle membership and repeat visits, focusing on VIP players.
Monitor player activity and promote play through timely in-person contact, email, letters, phone calls, or other appropriate communication.
Provide complimentary services through the player tracking reward system and understand reward-program provisions, group tracking, player evaluation, and complimentary rules.
Prepare guest reservation confirmations or cancellations using current offers or complimentary services.
Update the Host CRM database with player communications and preferences.
Assist in planning and implementing assigned parties, promotions, special events, tournaments, and off-property events.
Access and update the player tracking system as necessary.
Query the player tracking database for marketing and gaming information, including guest demographics, comments, and needs.
Support events through ushering, setup, breakdown, and item distribution.
Handle guest confrontations and complaints professionally.
Work toward individual and departmental sales goals.
Know guestroom layouts, amenities, special features, and locations.
Stay informed about events and promotions and answer guest questions.
Provide information and accurate directions about local tourist spots, attractions, restaurants, and services.
Coordinate delivery of amenities, floral orders, and other specialty requests from Executive Hosts or Management.
Keep the Elite room presentable and appropriately stocked.
Protect confidential information and comply with departmental and company internal controls, policies, procedures, and regulations.
Travel occasionally as required.
Perform other duties as assigned.