Ancillary Sales /VIP Host
About The Position
Brooklyn Bowl Nashville is seeking a passionate VIP Host to manage VIP guests from initial inquiry through fulfillment of their experience. Reporting to the VIP Lead, the host works closely with the General Manager and Operations Lead, helping sell VIP offerings, communicate with the team, and enhance the VIP guest experience. The role operates in a fast-paced venue with peak demand during evenings; shifts typically start at 4 p.m. Hours vary with operational demands and are not guaranteed, and slower periods occur throughout the year. The VIP Host sells and coordinates upgrades for concert patrons, processes payments, assists with reservations and reporting, and supports delivery of premium experiences on show nights. The role also involves guest check-in and escorting, anticipating client needs, setting up VIP areas, and maintaining professional grooming and communication standards. The position requires extended standing, working on one's feet, and the ability to lift or move up to 25 pounds using proper lifting techniques. Base salary and incentives are commensurate with experience.
Requirements
- High school diploma or equivalent.
- Working knowledge of high-end restaurant operations and/or VIP operations and high-end guest relations.
- Experience selling to high-end VIP clients.
- Ability to resolve potentially volatile situations with tact and diplomacy.
- Strong attention to detail, an outgoing personality, teamwork, and ability to execute programs.
- Problem-solving skills and ability to handle multiple tasks.
- Strong verbal, organizational, and interpersonal communication skills.
- Flexibility to work extended hours as business requires, including late nights, weekends, and holidays.
- Ability to stand for extended periods and work on one's feet.
- Ability to lift or move up to 25 pounds using proper lifting techniques.
Nice To Haves
- Prior sales and/or cash-handling experience.
Responsibilities
- Promote and sell VIP upgrades, including premium seating, priority entry, and other premium products, to concert patrons on show nights.
- Handle VIP sales from inquiry and payment processing through experience fulfillment.
- Work with the VIP Lead and/or Operations Manager on show nights to coordinate pricing and upgrade changes based on demand.
- Assist the VIP Lead or Operations Supervisor with organizing reservations and reporting VIP upsells.
- Check in and escort VIP clients, anticipate their needs, and support guest satisfaction throughout their venue visit.
- Build strong relationships with VIP clients.
- Coordinate show-night operations with VIP Supervisors and Leads to deliver premium experiences.
- Perform nightly VIP setup, including check-in, VIP seating areas, tabletop personalization, and signage as needed.
- Maintain exemplary professional grooming standards and articulate vocabulary, adapting communication and social interaction to current audiences.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
