VIP Host - Novelle
About The Position
This position is responsible for taking reservations and welcoming, seating and presenting menus to guests according to department policies and procedures. The role involves managing guest seating, observing table status, providing accurate wait times, and assisting with guest lines. The VIP Host also handles phone calls, takes messages for management, communicates with sales and catering, answers guest questions about restaurant and nightlife operations, and interacts with guests and team members. A key aspect of the role is promoting venue events and reaching out to VIP guests and regular clients to secure reservations. Additionally, the position requires maintaining the cleanliness and organization of the Host area, ensuring menus are stocked and presentable, and managing various guest-related documentation such as comps and vouchers. The VIP Host will also assist the department manager with opening and closing duties.
Requirements
- Previous guest service experience
- Excellent written and verbal communication skills
- Excellent organizational and multi-tasking skills
- Intermediate knowledge of Word, Excel and Outlook
- Working knowledge of the NightPro and Open Table systems
- Working knowledge of outlet-specific standard operating procedures
- Working knowledge of SMART alcohol awareness
Nice To Haves
- Thorough knowledge of operational policies with regard to hours of operation, types of menus offered, restaurant concepts and marketing programs
- Knowledge of all legal beverage service guidelines and state liquor laws including proper identification, refusal of service and shutoff procedures
- Property wide knowledge of Mohegan Sun for the purposes of assisting guests
Responsibilities
- Makes reservations via the Nightpro and Open Table systems
- Coordinates all guest seating in accordance with front of house operations
- Observes tables and keeps track of clean, dirty and occupied tables
- Takes guest information and quotes accurate wait times and minimums
- Assists in keeping general admission and VIP lines in order
- Answers phones, assists guests and takes messages for management
- Communicates effectively with sales and catering management regarding large party inquiries
- Answers guest questions concerning restaurant and nightlife operations
- Interacts with all guests and team members throughout service
- Promotes upcoming venue events and reaches out to VIP guests and regular clients to make reservations
- Cleans and organizes the Host area and ensures menus are stocked and are in presentable condition
- Maintains all comps, paper comp voids, special request forms, coupon vouchers and tickets, as prescribed by the outlet
- Assists department manager in opening and closing duties including arranging the room, setting tables and preparing for special events
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
11-50 employees
