VIP Host House of Blues New Orleans

Live Nation Entertainment • New Orleans, LA

4d • Onsite

About The Position

The VIP Host role at House of Blues New Orleans is responsible for selling VIP options in advance for every show and up-selling available VIP inventory on the night of the show. The host will also serve as a VIP host during shows, maintaining constant communication with staff and clients to ensure guests receive highly personal service and the highest level of standards at all times.

Requirements

• Responsible Alcohol Awareness Training Certification or Equivalent
• High School Diploma or equivalent
• Working knowledge of high-end restaurant operations, seating procedures, guest relations, problem solving
• Experience in selling to high-end, VIP clients
• Skill in diplomacy, handling multiple tasks, verbal skills, organizational skills, and interpersonal skills
• Ability to diffuse possibly volatile situations with tact and diplomacy
• Experience with Microsoft Word, Excel, Publisher/PowerPoint, and Outlook
• Must have a flexible schedule
• Must be able to work in multi venues

Responsibilities

• Sell VIP tables, bottle service and reserved chairs in advance of every show and assist in maintaining monthly sales goal.
• Be present at every show to up-sell available VIP inventory to concert patrons.
• Serve as a resource of information for VIP clients regarding their experience within the House of Blues venue.
• Provide assistance for VIP clients regarding the timing of their arrival and concert times.
• Give proper recognition to Foundation Members, Live Nation Executives and VIP clients to instill appreciation for their membership and patronage.
• Coordinate operations on night of shows with Ops Director, servers and security.
• Ensure VIP areas are set up on night of show, printing sales collateral, end of night reporting and ensuring sections are properly cleared/cleaned at the end of the show.
• Build strong relationships with Foundation Room members and VIP clients and have the ability to anticipate their needs.
• Give constant observation of VIP sections to ensure guests are receiving highly personal service at all times.
• Maintain articulate vocabulary with the ability to adapt and socialize with current audience.
• Maintain exemplary and professional grooming standards.
• Required to occasionally work Special Events that are scheduled throughout the venue.

Benefits

• Generous vacation
• Healthcare
• Retirement benefits
• Student loan repayment
• Tuition reimbursement
• Six months of paid caregiver leave for new parents including fostering
• Perks like Roadie Babies helping new parents care for their babies on work trips
• Access to free live events through our exclusive employee ticketing program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED