VIP Cocktail Server House of Blues New Orleans

Live Nation Entertainment • New Orleans, LA

4d • Onsite

About The Position

WHO ARE YOU? Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! WHAT THIS ROLE WILL DO Anticipate and respond to guests’ needs Strong working knowledge of all beverages Answer guest questions, make recommendations, suggestively sell beverages and menu items; take orders Communicate drink orders to bar through Point of Sales system Deliver drinks, maneuvering trays through large crowds Maintain line of sight/atmosphere control by circulating through your work area throughout shift Remove dirty glasses and dishes from tables including the lifting/moving of bus tubs up to 25lbs. Keep tables clean/wiped Clean spills, remove food, trash or other obstacles from floor using proper lifting techniques Maintain House of Blues safety and sanitation standards Follow housekeeping standards per HOB policy Keep current on all standard operating procedures Request identification from any guest who appears to be under 30 years of age Ensure responsible alcohol service per local ordinance alcohol awareness training and HOB alcohol policies Recognize when guests are becoming too intoxicated and refuse further service of alcohol in a courteous and safety-minded manner, bringing it to the attention of the manager Receive payment and process cash, credit card or Traveler’s check transactions according to HOB policy Ensure that comp and void checks are processed according to HOB policy Articulate vocabulary with the ability to adapt and socialize with current audience Exemplary and professional grooming standards Assist other servers and staff as needed Attend pre-shift meeting conducted by Manager on Duty prior to the start of each shift Ability to understand and execute flawlessly the standards and procedures of Bottle Service

Requirements

• High School Diploma or equivalent
• Flexible schedule and ability to work late hours
• Working knowledge of cocktail tray service, basic food service, responsible alcohol service, drink recipes and garnishes, point of sales systems
• Must have a minimum of 2 years of experience serving in an upscale dining and night life venue
• Tolerance of all cultures, music and art forms
• Responsible Alcohol Awareness Training Certification or Equivalent
• Ability to deal with intoxicated guests in a positive and safety minded manner

Nice To Haves

• Cash handling experience
• Basic knowledge of wines, spirits, and Mixology
• Experience recognizing valid IDs
• Experience in a live music environment

Responsibilities

• Anticipate and respond to guests’ needs
• Answer guest questions, make recommendations, suggestively sell beverages and menu items; take orders
• Communicate drink orders to bar through Point of Sales system
• Deliver drinks, maneuvering trays through large crowds
• Maintain line of sight/atmosphere control by circulating through your work area throughout shift
• Remove dirty glasses and dishes from tables including the lifting/moving of bus tubs up to 25lbs.
• Keep tables clean/wiped
• Clean spills, remove food, trash or other obstacles from floor using proper lifting techniques
• Maintain House of Blues safety and sanitation standards
• Follow housekeeping standards per HOB policy
• Keep current on all standard operating procedures
• Request identification from any guest who appears to be under 30 years of age
• Ensure responsible alcohol service per local ordinance alcohol awareness training and HOB alcohol policies
• Recognize when guests are becoming too intoxicated and refuse further service of alcohol in a courteous and safety-minded manner, bringing it to the attention of the manager
• Receive payment and process cash, credit card or Traveler’s check transactions according to HOB policy
• Ensure that comp and void checks are processed according to HOB policy
• Articulate vocabulary with the ability to adapt and socialize with current audience
• Exemplary and professional grooming standards
• Assist other servers and staff as needed
• Attend pre-shift meeting conducted by Manager on Duty prior to the start of each shift
• Ability to understand and execute flawlessly the standards and procedures of Bottle Service

Benefits

• Generous vacation
• Healthcare
• Retirement benefits
• Student loan repayment
• Tuition reimbursement
• Six months of paid caregiver leave for new parents including fostering
• Perks like Roadie Babies helping new parents care for their babies on work trips
• Access to free live events through our exclusive employee ticketing program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED