VIP Hospitality Host (The Rink at Rockefeller)
About The Position
SPS is seeking polished, personable, and service-driven VIP Hospitality Hosts to create memorable experiences for guests at The Rink at Rockefeller Center. The role welcomes VIP guests, guides them through their skate experience, anticipates their needs, and helps capture photos against Rockefeller Center’s holiday backdrop. Hosts provide personalized hospitality from arrival to departure; welcome guests, verify tickets, provide wayfinding, and assist with the VIP Skate experience. They capture guest photos at signature locations, help guests pose, operate camera and tripod equipment after training, and support skate rentals, guest flow, retail transactions, and general Skate House operations. Hosts keep VIP and photography areas organized and ready for guests. The position is temporary and seasonal, scheduled for 25 hours per week on rotating shifts. Business hours are Monday through Sunday, 7:00 AM to 1:00 AM. The role requires availability for weekends, holidays, early mornings, evenings, and peak periods, as well as working in indoor and outdoor winter conditions, including near the ice.
Requirements
- Warm, confident, and polished guest presence.
- Strong communication and customer-service skills.
- Comfort learning camera equipment and posing techniques.
- Ability to thrive in a fast-paced, high-volume environment.
- Availability for weekends, holidays, early mornings, evenings, and peak periods.
- Ability to stand and move around for extended periods throughout the shift.
- Ability to lift, carry, and reposition photography equipment and other job-related items as needed.
- Comfort working on or near the ice and in indoor and outdoor areas.
- Ability to work in changing winter conditions, including cold temperatures, rain, snow, and wind.
- Ability to safely operate camera equipment in tripod and free-standing setups.
Nice To Haves
- Hospitality, guest services, events, retail, or photography experience is preferred.
- Photography experience is highly desirable but not required.
Responsibilities
- Deliver warm, personalized VIP hospitality from guest arrival to departure.
- Welcome guests, verify tickets, provide wayfinding, and assist with the VIP Skate experience.
- Capture high-quality guest photos at signature locations, including the Christmas Tree and Holiday Chalet.
- Help guests pose naturally and confidently for memorable photos.
- Operate camera and tripod equipment; training is provided.
- Assist with skate rentals, guest flow, retail transactions, and general Skate House operations.
- Keep VIP and photography areas polished, organized, and guest-ready.
Benefits
- Career growth opportunities and the chance to learn or use a variety of skills.
- Learning and development opportunities.
- Employee recognition programs.
- Paid time off; part-time and temporary employees receive a minimum of 1 hour for every 30 hours worked. PTO may increase based on tenure or assigned account and can be used for approved time off for any reason.
- Employee and client referral bonuses are available to current employees.
- Benefit offerings include medical, dental, and vision coverage; HCFSA, DCFSA, and HSA; commuter transit and parking pre-tax plans; supplemental life insurance; accident insurance; critical illness coverage; hospital indemnity; legal program; identity theft protection; pet discounts and pet insurance; group home and auto insurance; EAP; short-term disability; life insurance; education discounts; 401(k) with matching; and entertainment discounts. Offerings may vary for regular positions routinely under 30 hours per week.
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What This Job Offers
Job Type
Part-time
Education Level
No Education Listed
