VIP Hospitality Host

Caesars Entertainment • Chester, PA

3d

About The Position

As a member of the VIP Hospitality team, your foremost role will be to manage
all aspects of a customer journey while on property, simultaneously coordinating
with account development team members on pre- and post-trip planning.  The VIP
Host will constantly strive to delight our guests; exceeding their expectations
through gracious, enthusiastic, and personalized service. Candidates should have
sharply honed interpersonal skills; inspire confidence and exude authenticity
with regard to both guest and team interactions. The ideal candidate for this
position will possess inherent customer service skills, a passion for customer
care, and a commitment to proactive service and recovery as necessary. Members
of the VIP Hospitality team will work to resolve customer issues using a rich
set of tools which include real time customer data and alert systems.  Members
of this team will operate in a highly collaborative way and will deliver on
Harrah’s service promise, while be held accountable for all service
opportunities that may arise.

Requirements

• Sharply honed interpersonal skills
• Inspire confidence and exude authenticity with regard to both guest and team interactions
• Inherent customer service skills
• Passion for customer care
• Commitment to proactive service and recovery as necessary

Responsibilities

• Manage all aspects of a customer journey while on property
• Coordinate with account development team members on pre- and post-trip planning
• Delight guests and exceed their expectations through gracious, enthusiastic, and personalized service
• Resolve customer issues using real time customer data and alert systems
• Operate in a highly collaborative way
• Deliver on Harrah’s service promise
• Be held accountable for all service opportunities that may arise

What This Job Offers

• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees