VIP Help Desk Analyst
About The Position
Chenega Military, Intelligence & Operations Support (MIOS), through SecuriGence, is seeking a VIP Help Desk Analyst in Arlington, Virginia. The analyst provides dedicated, professional technical support to VIP federal personnel, including senior leaders, and supports new equipment installations and break/fix incidents while adhering to service level agreements. The role provides on-site support for VIP hardware, software, audiovisual display systems, wireless technologies, and peripherals. It also involves supporting Microsoft operating systems, Microsoft 365, and network services; coordinating desk-side support; managing VIP assets and accounts; resolving connectivity issues; and recording changes in Jira Service Management to keep asset and configuration information current.
Requirements
- Bachelor’s degree or higher; an associate’s degree plus at least 2 years of relevant experience may be substituted.
- At least 4 years of relevant experience.
- DoD IAT Level II certification.
- Top Secret clearance with SCI eligibility.
- Successfully pass background and drug screening.
- Expert-level troubleshooting skills with Windows operating systems, including Windows 11, and Microsoft Office products, including Microsoft 365.
- Experience supporting VIP staff and senior leaders with technology issues.
- Proficiency using Jira and Jira Service Management for ticketing and workflow management.
- Experience interfacing with high-level government staff using verbal and written communication skills.
- Ability to learn new technologies quickly and adapt to dynamic environments.
- Experience with Active Directory management and administration.
- Ability to develop and implement a proactive approach to identifying and handling potential issues.
- Excellent client-facing communication skills, interpersonal skills, and organizational skills.
Responsibilities
- Deliver professional, high-quality customer service and support new equipment installations and break/fix incidents.
- Provide dedicated technical support to VIP federal personnel and troubleshoot a variety of technologies while adhering to service level agreements.
- Provide on-site support for VIP hardware and peripherals, software, audiovisual display systems, and wireless technologies.
- Provide IT customer support for Microsoft operating systems, the Microsoft 365 Suite, and network services.
- Schedule and coordinate desk-side support for new software installations and hardware or software break/fix activities.
- Assist with management of VIP assets, peripherals, and user accounts.
- Investigate and resolve connectivity issues related to VIP IT equipment.
- Document changes in Jira Service Management to keep asset and configuration information current.
- Perform other duties as assigned.
Benefits
- Well-being programs
- Professional development and learning opportunities
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What This Job Offers
Job Type
Full-time
