VIP Help Desk Analyst
About The Position
Chenega Military, Intelligence & Operations Support (MIOS), through SecuriGence, is seeking a VIP Help Desk Analyst in Arlington, Virginia. The analyst provides professional, high-quality technical services to VIP federal personnel and supports new equipment installations and break/fix incidents. The role involves troubleshooting a range of hardware, software, audiovisual, wireless, and network technologies while adhering to service level agreements. The analyst also coordinates desk-side support, helps manage VIP assets and user accounts, investigates connectivity issues, and records changes in Jira Service Management to keep asset and configuration information current. The position requires a bachelor’s degree or higher, or an associate’s degree with at least two years of relevant experience, at least four years of relevant experience, a DoD IAT Level II certification, and a Top Secret clearance with SCI eligibility. Candidates must also pass background and drug screening. Chenega MIOS describes a culture focused on professional development, hands-on and formal learning opportunities, flexibility, and well-being programs. The company also describes community-focused corporate citizenship efforts in education, giving, skill-based volunteerism, and leadership.
Requirements
- Bachelor’s degree or higher; an associate’s degree may be substituted with at least two years of relevant experience.
- At least four years of relevant experience.
- DoD IAT Level II Certification.
- Top Secret clearance with SCI eligibility.
- Successfully pass background and drug screening.
- Expert-level troubleshooting skills with Windows operating systems, including Windows 11, and Microsoft Office products, including the M365 Suite.
- Experience supporting VIP staff and senior leaders with technology issues.
- Proficiency with JIRA and Jira Service Management for ticketing and workflow management.
- Experience interfacing with high-level government staff using verbal and written communication skills.
- Ability to learn new technologies quickly and adapt to dynamic environments.
- Experience with Active Directory management and administration.
- Ability to develop and implement a proactive approach to identifying and handling potential issues.
- Excellent client-facing communication skills, interpersonal skills, and organizational skills.
Responsibilities
- Deliver professional, high-quality customer services, including support for new equipment installations and break/fix incidents.
- Provide dedicated technical support to VIP federal personnel and troubleshoot technologies in accordance with service level agreements.
- Provide on-site support for VIP hardware, peripherals, software, audiovisual display systems, and wireless technologies.
- Provide technical support for Microsoft operating systems, the M365 Suite, and network services.
- Schedule and coordinate desk-side support for software installations and hardware or software break/fix activities.
- Assist with management of VIP assets, peripherals, and user accounts.
- Investigate and resolve connectivity issues related to VIP IT equipment.
- Document changes in Jira Service Management to keep asset and configuration information up to date.
- Perform other duties as assigned.
Benefits
- The posting states that Chenega MIOS offers a broad range of benefits but does not specify individual benefits.
- Professional development opportunities, including on-the-job learning and formal development programs.
- Well-being programs and flexibility to make daily choices that support health and well-being.
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What This Job Offers
Job Type
Full-time
