VIP Associate Account Manager

Fanatics Betting & Gaming•Philadelphia, PA

11h•Remote

About The Position

Fanatics Betting & Gaming is seeking a VIP Associate Account Manager to cultivate and grow relationships with some of our most valuable customers. You will own a portfolio of VIP players while learning the business alongside an experienced manager and a team of hospitality-obsessed hosts. Personalized service, attention to detail, and a commitment to exceeding expectations are in the DNA of this role. You will deliver exceptional experiences, learn the fundamentals of VIP relationship management, and build the foundation for a career in sports, hospitality, and gaming.

Requirements

0-2 years of experience in hospitality, customer service, sales, private wealth management, relationship management, or a strong desire to break into the industry
High EQ, charisma, integrity, and grit with the instinct to read a room and make every customer feel like a priority
Strong communication skills, both in person and in writing, with polish, emotional intelligence, and professionalism under pressure
Proactive learner who prepares thoroughly for every customer interaction, researches competitors, and asks powerful, open-ended questions to understand customer motivations
Demonstrates strong work ethic, professionalism, and curiosity with eagerness to develop personal brand within the team
Deep interest in sports, events, and culture, with the ability to translate that passion into authentic customer engagement
Entrepreneurial mindset, thrives in fast-paced, highly-competitive environments where priorities evolve quickly and initiative is expected
Comfortable working in a target-driven environment
Ability to work flexible hours, including evenings and weekends, and travel up to 25% for events and activations
Knowledge of the sportsbook or online gaming industry is a plus, but a commitment to hospitality excellence is essential
Legal residence in a state where online sports betting is legalized or willingness to relocate

Nice To Haves

Familiarity with Salesforce or a comparable CRM tool, Tableau or a comparable data visualization tool, and Slack is a plus

Responsibilities

Own a moderate portfolio of VIP customers, serving as their primary point of contact with guidance and mentorship from a tenured Account Manager
Deliver personalized, luxury hospitality experiences across all customer interactions, obsessing over the details
Drive engagement with the Fanatics ONE loyalty program, developing a deep understanding of the value proposition unique to each customer’s needs and preferences
Research and qualify customers by identifying key variables such as preferred bet types, offers, play summary, and competitor activity to inform engagement strategy
Document customer insights and feedback in real time, following up with thoughtful gestures or next-step plans that strengthen rapport and retention
Learn and apply objection-handling techniques to educate customers on product differentiators and reinforce Fanatics’ value proposition
Meet and exceed service, retention, and engagement goals set forth by VIP team leadership
Learn to evaluate customer data and engagement trends to identify opportunities to increase activity, loyalty, and satisfaction
Collaborate across departments (Trading, Marketing, Events, and Responsible Gaming) to ensure alignment and a seamless customer experience
Ensure responsible gaming policies and measures are upheld at all times