Villa/Cabin Attendant

Wilderness at the Smokies•Sevierville, TN

About The Position

A Villa/Cabin Attendant works independently or as part of a team to clean hotel rooms and guest areas. The role includes cleaning and preparing rooms within timeframes set by management, replenishing supplies, maintaining housekeeping equipment and supplies, and communicating professionally with guests. Attendants must follow company procedures and safety practices, including instructions for chemical use, personal protective equipment, and protection against blood-borne pathogens. The position requires regular and predictable attendance.

Requirements

Ability to act independently with little supervision.
Good understanding of company policies and procedures.
Ability to handle stressful situations.
Good attendance and punctuality.
Good grooming habits, proper uniform, efficient work habits, and adherence to resort and office policies and standard operating procedures.
Professional conduct and a positive attitude.
Ability to read and comprehend simple instructions, short correspondence, and memos; write simple correspondence; and present information effectively in one-on-one and small-group situations.
Ability to add and subtract two-digit numbers and multiply and divide with tens and hundreds, including using American money and units of weight, volume, and distance.
Ability to apply common-sense understanding to detailed but uninvolved written or oral instructions and deal with a few concrete variables in standardized situations.
Ability to regularly stand, walk, handle and feel objects, reach, climb or balance, stoop, kneel, crouch or crawl, talk, and hear.
Ability to regularly lift up to 25 pounds and up to 50 pounds with assistance, and occasionally lift up to 100 pounds or more with assistance.
Close vision.

Responsibilities

Clean guest rooms and guest areas, including making beds, dusting, vacuuming, cleaning bathrooms, replenishing supplies, and cleaning windows, mirrors, and patios.
Clean rooms within the time allotted by management using the proper procedures and chemicals provided.
Empty wastebaskets and clean ashtrays as needed.
Use provided chemicals according to directions, review material safety data sheets, and use personal protective equipment as necessary.
Follow procedures for protection against blood-borne pathogens.
Ensure rooms are completed and signed off within the appropriate timeframe.
Maintain a stocked, organized, and clean housekeeping cart.
Document and secure lost-and-found items, then turn them in according to company policy.
Follow safety procedures, including safe bending and lifting and proper equipment use.
Communicate with guests in a professional and friendly manner.
Restock the housekeeping cart at the end of the shift.
Complete and submit the required form to the Manager as soon as possible when damage to hotel property or missing room-inventory items are discovered.
Maintain regular and predictable attendance.
Perform other duties as assigned by management.