Video Teleconferencing (VTC) Support Specialist

SAIC • Adelphi, MD

17h • Onsite

About The Position

SAIC is seeking a Video Teleconferencing (VTC) Support Specialist to join their team supporting the Army Research Laboratory in Adelphi, MD. The role involves ensuring smooth and reliable video conferencing experiences. This position offers opportunities for career advancement and professional growth while supporting critical missions and operations within a team of dedicated professionals at an industry-leading organization working on innovative projects that contribute to national security.

Requirements

• Experience with video teleconferencing systems and equipment.
• Ability to provide real-time technical support for VTC sessions.
• Skills in troubleshooting hardware, software, and network connectivity.
• Experience managing and prioritizing support tickets through IT ticketing systems.
• Proficiency in conducting system checks and performing preventive maintenance.
• Ability to train and assist users on VTC technologies.
• Experience collaborating with IT teams to optimize VTC infrastructure.
• Skills in documenting technical processes, solutions, and user guides.
• Knowledge of the latest VTC technologies and industry trends.

Responsibilities

• Set up, configure, and maintain video teleconferencing systems and equipment.
• Provide real-time technical support for VTC sessions, resolving issues promptly.
• Troubleshoot hardware, software, and network connectivity problems.
• Manage and prioritize support tickets through IT ticketing systems.
• Conduct regular system checks and perform preventive maintenance.
• Train and assist users on VTC technologies and best practices.
• Collaborate with IT teams to optimize VTC infrastructure and performance.
• Document technical processes, solutions, and user guides.
• Stay updated on the latest VTC technologies and industry trends.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed