Video Teleconferencing Technician

Sandy Mac Evolution • doral, FL

1d • $80,000 - $83,000 • Onsite

About The Position

Sandy Mac Evolution is seeking a motivated and customer-focused Video Teleconferencing Technician to support video teleconferencing operations in Doral, Florida. The selected candidate will provide Tier I and Tier II support for VTC systems, assist with conference scheduling, troubleshoot outages, support installations, and help ensure reliable communications for mission-critical users.

Requirements

• Working and practical knowledge of IP networks and how they are implemented as part of, or in support of, VTC systems.
• Experience providing Tier I and Tier II customer support for VTC systems.
• Ability to troubleshoot VTC issues, support conference operations, and assist with system installations.
• Strong customer service, communication, and technical coordination skills.
• Active Top Secret Clearance

Nice To Haves

• Experience supporting a DoD Combatant Command or component is desired, including SOUTHCOM, NORTHCOM, CENTCOM, CYBERCOM, INDOPACOM, EUCOM, AFRICOM, STRATCOM, TRANSCOM, SOCOM, or SPACECOM.
• Experience with Cisco TelePresence Management Suite is strongly preferred.
• Prior experience supporting mission-critical VTC environments is a plus.

Responsibilities

• Provide Tier I and Tier II customer support for VTC systems.
• Schedule video conferences using Cisco TelePresence Management Suite, also known as TMS.
• Respond to VTC system outages and take appropriate action to reroute services or use available failover and backup capabilities to meet VTC client needs.
• Conduct remote and on-site site surveys to determine requirements for new VTC system installations, upgrades, or new VTC system deployments.
• Support on-site VTC installations, including assisting with network device configurations, equipment installation, equipment setup, configuration, and system check-out.
• Communicate effectively with co-workers, management, and customers to ensure technical issues are resolved accurately and professionally.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed