Video Teleconferencing (VTC) Support Specialist
About The Position
SAIC is seeking a Video Teleconferencing (VTC) Support Specialist to join their team supporting the Army Research Laboratory in Aberdeen, MD. This role is performed on-site. The specialist will be responsible for ensuring smooth and reliable video conferencing experiences for the organization. Join a team of dedicated professionals at an industry-leading organization, where you will have the opportunity to work on innovative projects that contribute to national security. This position offers significant opportunities for career advancement and professional growth while supporting critical missions and operations.
Requirements
- Experience with video teleconferencing systems and equipment.
- Ability to provide real-time technical support.
- Proficiency in troubleshooting hardware, software, and network connectivity.
- Experience with IT ticketing systems.
- Knowledge of VTC technologies and best practices.
- Familiarity with documenting technical processes and user guides.
Responsibilities
- Set up, configure, and maintain video teleconferencing systems and equipment.
- Provide real-time technical support for VTC sessions, resolving issues promptly.
- Troubleshoot hardware, software, and network connectivity problems.
- Manage and prioritize support tickets through IT ticketing systems.
- Conduct regular system checks and perform preventive maintenance.
- Train and assist users on VTC technologies and best practices.
- Collaborate with IT teams to optimize VTC infrastructure and performance.
- Document technical processes, solutions, and user guides.
- Stay updated on the latest VTC technologies and industry trends.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
