Video Teleconferencing Technician

Athena Technology Group • Doral, FL

1d • Onsite

About The Position

Athena Technology Group, Inc. (ATG) is seeking a Video Teleconferencing Technician to join their team in Doral, Florida. This role involves providing Tier I and Tier II customer support for Video Teleconferencing systems and services, scheduling conferences, responding to system outages, and conducting site surveys for VTC installations. The technician will perform on-site VTC installations, assist with network device configuration, troubleshoot VTC issues, and coordinate with various stakeholders to ensure successful VTC service implementation and operation. Maintaining operational documentation and supporting continuous improvement initiatives are also key aspects of this position.

Requirements

• Requires U.S. Citizenship.
• Active Top Secret Clearance.
• Working knowledge and understanding of IP networks and how they support Video Teleconferencing systems.
• Experience providing Tier I and Tier II customer support for VTC systems.
• Experience supporting installation, configuration, and troubleshooting of VTC equipment.
• Strong customer service, communication, and problem-solving skills.

Nice To Haves

• Experience supporting a Department of Defense Combatant Command environment.
• Experience supporting organizations such as SOUTHCOM, NORTHCOM, CENTCOM, CYBERCOM, INDOPACOM, EUCOM, AFRICOM, STRATCOM, TRANSCOM, SOCOM, or SPACECOM.
• Experience with Cisco TelePresence Management Suite (TMS).
• Familiarity with enterprise collaboration and conferencing technologies.

Responsibilities

• Provide Tier I and Tier II customer support for Video Teleconferencing systems and services.
• Schedule conferences utilizing Cisco TelePresence Management Suite (TMS).
• Respond to system outages and implement appropriate actions to alt-route communications and utilize failover or backup capabilities to support customer requirements.
• Conduct remote and on-site site surveys to determine requirements for new VTC installations, upgrades, and technology refresh efforts.
• Perform on-site VTC installations including endpoint configuration, equipment installation, system checkout, and operational testing.
• Assist with network device configuration and connectivity troubleshooting associated with VTC systems.
• Diagnose and resolve VTC hardware, software, and connectivity issues.
• Coordinate with government customers, vendors, and technical teams to ensure successful implementation and operation of VTC services.
• Maintain operational documentation and support continuous improvement initiatives.

Benefits

• Performance Bonuses and annual salary reviews
• Health, dental, and vision insurance
• Short Term Disability, Long Term Disability, and Life Insurance
• 401(k) plan with company match
• Opportunities for professional growth and development
• A collaborative and inclusive work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed