Video Streaming and Event Networking Supervisor

EOS • Menlo Park, CA

5d • Onsite

About The Position

The Venue & Specialty Escalation Team (VSET) Engineering Supervisor leads and develops technical professionals supporting live streaming, broadcast, event networking, and event technology services across global customer environments. The role provides operational leadership, technical guidance, workforce planning, and service delivery oversight for high-profile events, executive broadcasts, and large-scale technology deployments. It combines people leadership with expertise in live event production, streaming technologies, networking infrastructure, and customer-facing operations, and serves as a senior escalation point for complex technical challenges.

The supervisor leads global delivery of Tier 0–1 live broadcasts, executive communications, hybrid events, and event connectivity. The position owns event intake, resource coordination, technical readiness, service quality, incident response, and continuous improvement, while working with internal stakeholders, customers, venues, vendors, and project teams. It also oversees streaming and broadcast infrastructure, event network design and deployment, accessibility delivery, and event device fleets.

The role operates across a 24/7/365 follow-the-sun coverage model, including on-call rotations and event coverage. Domestic and international travel is required. The stated pay range is $115,000–$120,000 USD.

Requirements

• At least 5 years of experience in live event technology, broadcast operations, video streaming, event networking, or a related technical field.
• At least 2 years of experience leading teams.
• Track record supporting top-tier, external-facing, and executive productions where failure is highly visible.
• Hands-on experience with SRT, including caller/listener, passphrase, latency, and CIDR allowlisting, and with RTMP.
• Working knowledge of AWS media services, including MediaLive, MediaConnect, MediaPackage, and CloudFront, and of broadcast encoders and cloud transcoding.
• Familiarity with fiber, satellite, bonded cellular, and IP contribution paths.
• Experience with event network deployments, Wi-Fi infrastructure, routing, switching, and internet connectivity.
• Experience delivering live captioning and translation workflows.
• Experience operating within a 24/7/365 support model with defined SLAs and escalation paths.
• Ability to run multiple concurrent events, communicate effectively with stakeholders, and exercise calm judgment under live-event pressure.
• Willingness and ability to travel domestically and internationally.

Nice To Haves

• Experience leading global technical operations teams across multiple regions.
• Certifications such as CTS/CTS-D/CTS-I, AWS, CCNA/CCNP, Network+, or similar.
• Experience with event-scale device imaging and endpoint management, and vendor contract negotiation.
• Managed-services or outsourced-delivery experience supporting an enterprise customer.
• Experience supporting executive and high-profile customer events.
• Familiarity with broadcast encoders, cloud transcoding environments, and media distribution platforms.
• Knowledge of accessibility solutions, including live captioning and interpretation services.
• Experience with project management methodologies and service delivery frameworks.
• Knowledge of RIST.

Responsibilities

• Lead, mentor, and develop a global team of streaming/broadcast technicians and event solutions engineers through one-on-ones, performance management, coaching, and career development.
• Foster accountability, collaboration, innovation, and continuous improvement.
• Own team scheduling, resource allocation, and workload balancing across 24/7/365 coverage, including on-call rotations and event coverage.
• Support recruitment, onboarding, and training, and ensure compliance with EOS and client standards.
• Own delivery of Tier 0–1 live broadcasts, executive communications, hybrid events, and global event connectivity.
• Manage event intake and demand, including the two-business-week minimum lead time, and determine onsite versus remote support based on tier criteria.
• Coordinate resources across concurrent productions, deployments, and projects.
• Ensure technical readiness through planning, pre-event staging, testing, rehearsal support, redundancy validation, and risk assessment.
• Monitor service quality, operational metrics, and customer satisfaction; produce post-event metrics and reporting.
• Develop and maintain service-level targets, escalation procedures, service standards, and operational best practices.
• Lead incident response during on-air failures and high-impact service interruptions, escalating media reliability issues through the appropriate structure.
• Drive improvements to tools, workflows, and technical processes.
• Provide senior escalation and guidance for live streaming and broadcast distribution, including streaming architecture, signal flow, and redundancy planning.
• Oversee AWS media infrastructure, the enterprise encoder fleet, and the downlink facility.
• Oversee contribution and distribution using fiber, satellite, bonded cellular, and IP video, including delivery to Facebook Live, Workplace Live, YouTube, Twitch, X, and press pool feeds.
• Oversee accessibility delivery, including live captioning, caption translation, and interpretation services.
• Own event connectivity network design, deployment, and troubleshooting for wired, wireless, and dedicated internet, including secure executive-environment builds.
• Oversee imaging, provisioning, and lifecycle management of event device fleets, including laptops, iPhones, and iPads.
• Provide solutions consulting to Collaboration Solutions Engineering, wider Enterprise Engineering, and Reality Labs.
• Review and approve technical designs and deployment plans, ensuring consistent application of standards.
• Lead SOP, runbook, and documentation development; maintain accurate task tracking across incident, engineering, request, inspection, and project work.
• Evaluate emerging technologies and industry trends related to event networking, streaming, and broadcast services.
• Contribute to roadmap planning, budgeting, forecasting, and capacity planning for AWS consumption, encoders, and device fleets.
• Meet success measures including incident-free delivery of Tier 0–1 events, on-air incident rates and mean time to restore, coverage and on-call responsiveness, event intake and resourcing, customer satisfaction, team development and retention, and improvements to standards, SOPs, task tracking, and documentation.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed