Video Streaming and Event Networking Supervisor
About The Position
The Venue & Specialty Escalation Team (VSET) Engineering Supervisor leads and develops a team of technical professionals supporting live streaming, broadcast, event networking, and event technology services across global customer environments. The role provides operational leadership, technical guidance, workforce planning, and service delivery oversight for high-profile events, executive broadcasts, and large-scale technology deployments. As a senior escalation point, the supervisor resolves complex technical challenges and partners with internal stakeholders, customers, venues, vendors, and project teams to deliver event services. The role oversees event operations and technical readiness, including planning, staging, testing, rehearsals, redundancy validation, risk assessment, service metrics, incident response, and continuous improvement. Technical oversight includes AWS media infrastructure, streaming and broadcast distribution, event network design and deployment, accessibility services, and event device fleets. The position also contributes to technical standards, documentation, vendor and technology evaluation, roadmaps, budgets, forecasts, and capacity planning.
Requirements
- At least 5 years of experience in live event technology, broadcast operations, video streaming, event networking, or a related technical field.
- At least 2 years of experience leading teams.
- Track record supporting top-tier, external-facing, and executive productions where failures are highly visible.
- Hands-on experience with SRT, including caller/listener, passphrase, latency, and CIDR allowlisting, and RTMP.
- Working knowledge of AWS media services, including MediaLive, MediaConnect, MediaPackage, and CloudFront, as well as broadcast encoders and cloud transcoding.
- Familiarity with fiber, satellite, bonded cellular, and IP contribution paths.
- Experience with event network deployments, Wi-Fi infrastructure, routing, switching, and internet connectivity.
- Experience delivering live captioning and translation workflows.
- Experience operating within a 24/7/365 support model with defined SLAs and escalation paths.
- Ability to manage multiple concurrent events, communicate effectively with stakeholders, and exercise calm judgment under live pressure.
- Willingness and ability to travel domestically and internationally.
Nice To Haves
- Experience leading global technical operations teams across multiple regions.
- Certifications such as CTS, CTS-D, CTS-I, AWS, CCNA, CCNP, Network+, or similar.
- Experience with event-scale device imaging and endpoint management, and vendor contract negotiation.
- Managed-services or outsourced-delivery experience supporting an enterprise customer.
- Experience supporting executive and high-profile customer events.
- Familiarity with broadcast encoders, cloud transcoding environments, and media distribution platforms.
- Knowledge of accessibility solutions, including live captioning and interpretation services.
- Experience with project management methodologies and service delivery frameworks.
- Knowledge of RIST.
Responsibilities
- Lead, mentor, coach, and develop a global team of streaming and broadcast technicians and event solutions engineers.
- Foster accountability, collaboration, innovation, and continuous improvement across the team.
- Manage scheduling, resource allocation, workload balancing, on-call rotations, and event coverage within a 24/7/365 follow-the-sun model.
- Support recruitment, onboarding, and training, and ensure compliance with EOS and client standards.
- Own delivery of Tier 0–1 live broadcasts, executive communications, hybrid events, and global event connectivity.
- Manage event intake and demand, including the two-business-week minimum lead time, and determine onsite versus remote support against tier criteria.
- Coordinate resources across concurrent productions, deployments, and projects.
- Ensure technical readiness through planning, pre-event staging, testing, rehearsal support, redundancy validation, and risk assessment.
- Monitor service quality, operational metrics, and customer satisfaction; produce post-event metrics and reports.
- Establish and maintain service-level targets, escalation procedures, service standards, and operational best practices.
- Lead incident response during on-air failures and high-impact service interruptions, escalating media reliability issues through the appropriate structure.
- Drive continuous improvement across tools, workflows, and technical processes.
- Serve as the senior escalation point for live streaming and broadcast distribution, advising on streaming architecture, signal flow, and redundancy planning.
- Oversee AWS media infrastructure, the enterprise encoder fleet, and the downlink facility.
- Oversee contribution and distribution via fiber, satellite, bonded cellular, and IP video to streaming platforms and press pool feeds.
- Oversee live captioning, caption translation, and interpretation services.
- Own event connectivity network design, deployment, and troubleshooting for wired, wireless, and dedicated internet, including secure executive-environment builds.
- Oversee imaging, provisioning, and lifecycle management of event device fleets, including laptops, iPhones, and iPads.
- Provide solutions consulting to Collaboration Solutions Engineering, Enterprise Engineering, and Reality Labs.
- Review and approve technical designs and deployment plans, ensuring standards are applied consistently.
- Lead SOP, runbook, and documentation development, and maintain accurate tracking of incident, engineering, request, inspection, and project work.
- Evaluate emerging technologies and industry trends in event networking, streaming, and broadcast services.
- Contribute to roadmap planning, budgeting, forecasting, and capacity planning for AWS consumption, encoders, and device fleets.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
