Video Production Applications Systems Administrator

FRC • Vienna, VA

15d • $120,000 - $130,000 • Onsite

About The Position

The Production Applications System Administrator serves as a subject matter expert coordinating between live production, creative teams, and IT infrastructure within the U.S. Department of State’s Bureau of Global Public Affairs (GPA), Office of Video Production (GPA/DC/VID). The role supports pre- and post-production application ecosystems and provides specialized desk-side and remote technical support to creative staff, primarily in a macOS environment. It ensures interoperability between on-premise video editing environments and cloud infrastructure, leads patching and release management, enforces Department cybersecurity standards, and supports software including Adobe Creative Cloud, Frame.io, and Google Workspace. During network outages, the administrator serves as the end-user first responder and liaises with the Engineering unit to restore normal operations.

The role also supports production systems maintenance, asset management, technology research and implementation, and technology planning. It may require surge support for emergency live broadcasts or other high-priority initiatives, including overnight support or weekend availability.

Requirements

• Minimum 3–5 years of dedicated experience in Windows, Linux, and macOS system administration, desktop technology support, and specialized video application support.
• Bachelor’s degree in IT, Computer Science, Engineering, or a related field.
• Expert-level desktop administration and troubleshooting for Apple macOS hardware and operating systems in a professional media network environment.
• Working knowledge or familiarity with Adobe Creative Cloud applications, Frame.io review and approval tools, Google Workspace, and broadcast asset management tools.
• Hands-on experience with cloud-based architectures, AWS S3 and EC2 instances, and Active Directory federation.
• Practical knowledge of network firewalls, VLAN configurations, SSL/device certificates, and IT security compliance protocols.
• Familiarity and competency with OSI model layers 1 through 4.
• Strong leadership, a team-oriented attitude, and willingness to train and mentor creative and technical staff.
• Exceptional verbal and written communication skills for explaining technical workflows to creative staff and government stakeholders.
• Ability to sit for prolonged periods and work at a computer.
• Ability to lift 15 pounds at times.

Nice To Haves

• Industry certifications.

Responsibilities

• Provide desk-side and remote technical support to editors, producers, and creative staff using macOS workstations.
• Diagnose, troubleshoot, and resolve application incidents involving Adobe Creative Cloud, Frame.io integration, Maxon plugin tools, Google Workspace, Splashtop Remote, and media workflows.
• Manage user accounts and permissions across GPA platforms, including Active Directory, Adobe Creative Cloud, Maxon, NAS connectivity, and restricted-access tools.
• Manage workstation image deployment, application installation, plugin configurations, and driver updates for video rendering and editing environments.
• Test updates and hardware modifications before deployment and maintain a test environment that replicates current and proposed configurations.
• Respond to user trouble tickets during normal and surge operational periods to maintain broadcast and post-production workflows.
• Maintain and patch operating systems, licenses, NAS servers, and production LAN components.
• Maintain host names, device certificates, and connectivity between local editing hardware and cloud storage.
• Support Network Engineering activities, including naming conventions, IP addressing, and connecting devices such as printers, scanners, and camera accessories.
• Apply production asset management practices for tracking, organizing, versioning, and archiving digital media assets.
• Configure and tag GPA Video assets and enter equipment information into CheqRoom for location and user assignment management.
• Maintain uninterrupted power supplies, including battery or unit replacement and disposition scheduling.
• Ensure local and cloud systems comply with Department of State IT security directives, vulnerability remediation requirements, and cloud computing policies.
• Research, test, and implement new media tools, scripts, automated workflows, and software subscriptions.
• Advise Video Office leadership on technology investments, hardware replacements, and infrastructure planning.
• Assist with emergency live broadcasts and high-priority initiatives requiring surge, overnight, or weekend support.
• Serve as the first responder for end users during network outages and liaise with Engineering to restore normal operations.
• Train and mentor video editors, producers, and junior technical staff.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level