Victim Services Support Lead Specialist

KACE•Washington, DC

2d•Onsite

About The Position

The Victim Services Support Lead Specialist supports the U.S. Postal Inspection Service (USPIS), which protects postal customers and the nation’s mail system through prevention, mail screening, and investigative programs. The role provides oversight, training, and workload management for Victim Service Specialists, while assisting with their work as time permits. It also supports the Criminal Investigations Group and helps ensure victim-service work is accurate, timely, and properly documented.

Requirements

Bachelor’s degree from an accredited college or university and at least five years of work experience, preferably in law enforcement, victim services, or social services; significant demonstrated experience may be considered in lieu of the education requirement.
Ability to manage, track, and report team performance.
Ability to assign tasks, monitor performance, and balance team workload.
Ability to establish and maintain effective working relationships with professionals, government agencies, victims, attorneys, law enforcement agents, and non-governmental service agencies.
Ability to converse with potential elderly victims by telephone.
Oral and written communication skills sufficient to express thoughts and ideas to a variety of people.
Proficiency researching on the internet and using commercial and public databases.
Ability to work with minimal direct supervision.
Experience supporting preparation of a final work product.
Proficiency with Microsoft Excel, Access, Word, Teams, and SharePoint.
Must be a U.S. citizen or legal permanent resident.
Must receive a favorable credit check for cleared positions and successfully pass a background investigation, including drug screening.
Must have resided in the United States for the past five years without residing outside the United States for six or more consecutive months during that period.
Must be able to attend meetings with managers and employees; climb, stoop, or kneel 10% of the time; lift, pull, or push 10% of the time; write, type, and use a telephone system 100% of the time; and sit for prolonged and extended periods.

Nice To Haves

Knowledge of community resources and agencies that serve victims of crime.
Experience providing victim services in support of civil and/or criminal investigations.

Responsibilities

Oversee and direct Victim Service Specialists.
Manage and distribute workload across the Victim Service Specialist team.
Track and report team performance and work activities.
Conduct and provide analytical reports as requested.
Ensure assigned work is completed accurately and on time.
Conduct training and onboarding for current and new Victim Service Specialists.
Provide educational resources, including white papers and training opportunities on current fraud and scam trends, so specialists can educate consumers.
Serve as a liaison for local, state, and federal agencies, non-governmental organizations, and Inspection Service personnel.
Review case-management and other databases to ensure required entries are timely and contain proper documentation.
Assist Victim Service Specialists as time permits.
Assist with other tasks assigned by the Criminal Investigations Group.