Victim Services Coordinator

Town of Gilbert•50 E. Civic Center Dr., AZ

5d•Onsite

About The Position

Team Gilbert has an exciting opportunity for a highly motivated professional to fill the position of Victim Services Coordinator. With every job we fill, our focus is on providing best-in-class service to our citizens while offering opportunities for professional growth in a rewarding, innovative work environment. The Victim Services Coordinator reports to the Advocacy Center Assistant Director. The primary job duties of this position include: Supervise the delivery of crisis intervention, follow-up communication, and referral services for crime victims, witnesses, and their families. Coordinate emergency and after-hours crisis response coverage. Ensure victims are thoroughly prepared for involvement with the criminal justice system and guided through court processes. Monitor and support staff in assisting victims with filing compensation claims and obtaining Orders of Protection and Injunctions Against Harassment. Review and guide staff assessments of victim needs to ensure appropriate connections to community resources and support services. Oversee and model effective communication with victims, witnesses, employees, sworn officers, coworkers, management, vendors, media, court personnel, public officials, other agencies, and the general public, including children. Represent the Victim Advocacy Unit at multi-disciplinary committees, community events, public engagements, and meetings with law enforcement, prosecutors, court personnel, and community agencies, including occasional after-hours events.

Requirements

Bachelor’s degree in Criminal Justice, Social Sciences, Human Services, Psychology, Sociology, or other related field.
A minimum of three years’ experience in victim assistance, counseling, social work, or crisis intervention, law enforcement, or a similarly related field, including at least one year of supervisory/managerial experience.
Must possess a valid Arizona driver’s license by hire or promotion date.
Successful completion of a Police Department Background Investigation is required.

Nice To Haves

Master's Degree in Social Sciences, Human Services, Psychology, Sociology, or a closely related field.
Completion of the National Victim Assistance Academy (NVAA) and Arizona Coalition for Victim Services (AVAA) Basic Academy.
Good working knowledge of the criminal justice system, mental health laws, the principles and techniques of prevention counseling, and the operations of social agencies.
Bilingual skills.

Responsibilities

Supervise the delivery of crisis intervention, follow-up communication, and referral services for crime victims, witnesses, and their families.
Coordinate emergency and after-hours crisis response coverage.
Ensure victims are thoroughly prepared for involvement with the criminal justice system and guided through court processes.
Monitor and support staff in assisting victims with filing compensation claims and obtaining Orders of Protection and Injunctions Against Harassment.
Review and guide staff assessments of victim needs to ensure appropriate connections to community resources and support services.
Oversee and model effective communication with victims, witnesses, employees, sworn officers, coworkers, management, vendors, media, court personnel, public officials, other agencies, and the general public, including children.
Represent the Victim Advocacy Unit at multi-disciplinary committees, community events, public engagements, and meetings with law enforcement, prosecutors, court personnel, and community agencies, including occasional after-hours events.