Victim Services Coordinator

City of Waco•Waco, TX

2d•Onsite

About The Position

The City of Waco is seeking an experienced and proactive Victim Services Coordinator to provide services to crime victims for the Waco Police Department. This role requires attention to detail, organization, public interaction skills, and the ability to maintain strict confidentiality. The coordinator will manage the volunteer program, recruit and train volunteers, maintain records, review police reports and victim files, determine eligibility for Crime Victims Compensation, and assist victims with applications. The position also involves on-call duties and responding to crime scenes to assist victims and witnesses.

Requirements

Associate's Degree in Criminal Justice, Business, Social Work, Psychology or a related field AND 2 years experience in human services or a related setting; or equivalent combination of education and experience.
Must possess a valid Texas Driver’s License.

Nice To Haves

Criminal Justice Experience.

Responsibilities

Coordinates the volunteer program providing services to crime victims for the Waco Police Department (WPD).
Recruits and trains volunteers.
Maintains program records.
Reviews police reports and victim files.
Determines eligibility for Crime Victims Compensation and assists victims in filling out applications.
Fulfills an on-call status and responds to Crime Scenes to directly assist victims and witnesses of crime.
Plans, organizes, and coordinates volunteer activities in accordance with established policies.
Analyzes the volunteer program needs, recruits and trains volunteers and schedules volunteer resources for maximum effectiveness.
Communicates with victims regarding criminal proceedings, schedules, case status, assistance programs and other criminal justice system issues.
Provides ongoing assistance, crisis counseling and follow-up to the victims of crimes.
Provides crisis intervention both on-scene and during follow-up interviews.
Reviews police reports and victim files from attorneys, communicates with victims of crimes.
Reviews cases and determines victims assistance needs.
Provides direct services to victims and witnesses on crime scenes, such as transportation and referrals to community agencies.
Tracks services provided and monitors results.
Prepares statistical reports.
May be required to respond afterhours, including holidays and weekends, in the event of a departmental or City-wide emergency.
Operates a City vehicle to safely transport people, equipment, and materials between city offices and other locations in and around the city.