Victim Services and Case Management Specialist

University of Colorado•Colorado Springs, CO

8d•$65,000 - $75,000•Hybrid

About The Position

The Victim Services and Case Management Specialist provides support to staff, faculty, and affiliates impacted by crime, concerning misconduct, or critical incidents on the CU Anschutz Campus. The role coordinates victim services, conducts case management, and performs workplace behavioral threat assessments in collaboration with the University Police Department, Central Human Resources, and the campus Faculty and Staff Threat Assessment and Response Team (FaST), as applicable. The specialist guides campus community members to available resources and provides situational awareness and personal safety planning support. The position reports to Central Human Resources, with a dotted-line relationship to the University Police Department’s Police Services division. It follows a hybrid schedule, with three required campus days each week and additional on-campus presence as needed. Standard office hours are 8:00 AM to 5:00 PM, with some evening or weekend hours and after-hours support required to respond to urgent situations and off-shift employee needs. The specialist maintains confidential records, coordinates referrals to internal and external support services, and works with campus partners to develop and implement safety and support protocols. The role also coordinates psychological first aid after critical incidents and participates in or leads campus training and outreach on victim services and workplace threat mitigation. Regular exposure to sensitive, distressing, or traumatic information is expected.

Requirements

Bachelor’s degree in Social Work, Nursing, Public Health, Human Resources, Psychology, Criminal Justice, Criminology, or a related field; qualifying education and related technical or paraprofessional experience may be substituted year for year.
At least 3 years of experience in victim services, employee assistance, behavioral threat assessment, case management, or a related role.
Strong understanding of victim advocacy principles, trauma-informed care, and crisis intervention techniques.
Ability to manage sensitive and confidential information with discretion and exercise sound judgment in complex situations.
Excellent interpersonal and communication skills and ability to build rapport with people from diverse backgrounds, including people experiencing heightened emotional distress.
Proficiency in threat assessment and case management methodologies.
Ability to work independently and as part of a multidisciplinary team.
Flexibility to provide after-hours support for critical incident response.
Ability to work a hybrid schedule, including required campus presence Tuesdays and Thursdays in the HR office suite and Wednesdays at the University Police Department, with additional campus days as needed.
Ability to work standard office hours from 8:00 AM to 5:00 PM, with some evening or weekend hours to respond to urgent situations and off-shift employee needs.
Legal authorization to work in the United States without employer-sponsored work authorization.
Ability to sit or stand for extended periods in office settings and move between campus locations.
Ability to use standard office equipment, including computers, phones, copy machines, virtual meeting tools, and filing systems.
Ability to maintain emotional resilience, professionalism, and empathy while regularly exposed to sensitive, distressing, or traumatic information.

Nice To Haves

License or certification such as LCSW, LMSW, LPC, CEAP, CCM, CACP, NACP, or an equivalent credential or clinical licensure.
Threat assessment certification or related specialized training, such as SHARP, SIVRA-35, or VRAWW.
Experience working in a university, healthcare, or law enforcement environment.
Knowledge of and experience with trauma-informed organizational practices and employee assistance programs.
Familiarity with resources for crime victims in Colorado communities and healthcare systems.

Responsibilities

Provide direct victim advocacy and support to staff, faculty, and affiliates impacted by crime, concerning misconduct, or critical incidents on campus.
Conduct case management for FaST cases and campus crime victims, including intake, assessment, service planning, follow-up, and referral coordination.
Perform behavioral threat assessments in collaboration with the University Police Department, Human Resources, and the FaST team.
Provide situational awareness and personal safety planning support to impacted individuals and departments, coordinating with other university offices as appropriate.
Maintain confidential and accurate records of interactions and case details, following Clery Act reporting requirements where applicable.
Facilitate access to counseling, legal, financial, and medical support in alignment with applicable university policies, FaST expectations, and the Colorado Victim Rights Act.
Collaborate with the University Police Department, Human Resources, medical personnel, Student Affairs case managers, Office of Equity, and other campus offices to develop and implement safety and support protocols.
Respond to critical incidents and provide after-hours support as needed.
Coordinate psychological first aid for University Police Department members and campus community members impacted by critical incidents.
Participate in and lead training and outreach programs on victim services and workplace threat mitigation.
Maintain on-campus presence to meet service needs, primarily at the Police Department on Wednesdays and the Human Resources offices on Tuesdays and Thursdays.
Travel for training, meetings, or outreach events on or off campus.