Supv, Victim Services

City of Austin

2d•$68,780 - $85,980•Onsite

About The Position

Under general direction, the Supervisor, Victim Services supervises and coordinates the daily activities of personnel supporting the Austin Police Victim Services Counseling Program. This posting is specifically for the Sex Crimes Unit. The supervisor coordinates counselors’ daily assignments and ensures adequate staffing. Counselors provide crisis counseling, advocacy, justice support, safety planning, and information and referrals to victims and witnesses of crime. The supervisor develops employees’ clinical skills and therapeutic frameworks through observation, assessment, evaluation, and evidence-based supervisory techniques. The role also helps determine program goals and resource requirements, monitors program effectiveness, and supports employees pursuing clinical licensure by providing required individual and group supervision. In critical incidents and disasters, the supervisor provides incident-command leadership and preparedness. The position includes full-range supervisory responsibilities, including selection, training, evaluation, counseling, and recommendations for dismissal. Other duties include budget participation, grant and report writing, project oversight, media interviews, and court testimony. The role calls for experience in mental health, trauma, victimology, clinical supervision, operations oversight, critical incident command, police operations, vicarious trauma, and victim assistance best practices. The schedule is Monday through Friday, 8 a.m. to 4 p.m., with rotating on-call shifts that include after-hours, weekends, and holidays. The work location is 4201 Ed Bluestein Blvd, Austin, Texas. The annual hiring range is $68,780 to $85,980.

Requirements

Master’s degree from an accredited college or university in a mental health-related field.
Five years of experience in clinical mental health counseling and crisis management, including at least one year in a lead or supervisory capacity.
A Licensed Social Worker, Professional Counselor, or Marriage and Family Therapist credential may substitute for two years of required experience.
Valid Class C Driver License.
Knowledge of supervisory and managerial techniques and principles; counseling theories and techniques; mental health issues, trauma, and victimology; Critical Incident Command; police operations and investigative procedures; and victim assistance best practices.
Oral and written communication skills; ability to handle multiple tasks and prioritize; computer and related software skills; data analysis and problem-solving skills; planning and organizing skills; and trauma and crisis counseling skills.
Ability to work with frequent interruptions and changing priorities, train others, and maintain effective working relationships with City employees, external agencies, and the public.
Must pass a CJIS fingerprint-based background check and maintain CJIS eligibility.
Must submit a complete City of Austin employment application, resume, and cover letter; resume and cover letter do not replace the application.
Must comply with Austin Police Department review and approval requirements for secondary employment.

Responsibilities

Supervise and coordinate the daily activities and assignments of Victim Services personnel, ensuring adequate staffing.
Promote employees’ clinical skills and therapeutic approaches through observation, assessment, and evaluation, and use evidence-based techniques to solve problems and implement interventions.
Determine goals, objectives, and resource requirements for Victim Services programs.
Participate in preparing and monitoring the division budget.
Research and prepare narrative materials for grant proposals, annual reports, and other requested documentation.
Provide incident-command leadership and preparedness for critical incident scenes and disasters.
Assign projects, set schedules, and monitor completion for timeliness, accuracy, and effectiveness.
Evaluate program effectiveness and develop improved methods.
Provide required individual and group clinical supervision to employees pursuing Licensed Clinical Social Worker and Licensed Professional Counselor licensure.
Conduct media interviews in collaboration with the Austin Public Information Office.
Prepare for and testify in court as a fact or expert witness.
Perform supervisory activities, including selection, training, evaluation, counseling, and recommendations for dismissal.