Case Manager – Victim Services

Hope and Healing Survivor Resource Center•Akron, OH

About The Position

The Case Manager provides specialized case management services to survivors of human trafficking and sexual violence using a trauma-informed, empowerment model. The role helps clients access services promptly to address their needs, support healing, and reduce barriers to care. It also provides specialized services to youth survivors of sex trafficking and their non-offending caregivers. The position maintains an individual caseload and works with clients to identify needs, develop service plans, support stability and self-sufficiency, and monitor progress. The Case Manager provides emotional support, crisis intervention, advocacy, referrals, and service coordination with agency colleagues and community providers. The role maintains confidential and anonymous records, collaborates with allied professionals and victim advocacy agencies, represents Hope & Healing in community activities as assigned, and complies with agency, program, legal, CARF, and professional requirements. Duties may change or be assigned as needed. There are no supervisory responsibilities. This is a 40-hour-per-week position with some flexibility and hours that may vary depending on client needs and job responsibilities. Some nights and weekends are required, as is travel within the community. The employee works in a facility serving victims of domestic violence or sexual assault and may interact with survivors, their families, assailants, and law enforcement.

Requirements

Bachelor’s degree in social work.
Licensed Social Worker (LSW) required.
Maintain a valid Ohio driver’s license and meet agency driving-insurability requirements.
Meet agency requirements for criminal background checks through the Ohio Bureau of Criminal Investigations and the Federal Bureau of Investigations.
Remain calm, empathetic, non-judgmental, and compassionate in crisis situations.
Establish and maintain professional boundaries.
Demonstrate excellent interpersonal and communication skills, particularly with diverse populations.
Work 40 hours per week, with some flexibility and possible variation according to client needs and job responsibilities.
Work some nights and weekends.
Travel within the community.

Nice To Haves

Victim advocacy training and/or experience.

Responsibilities

Maintain an individual caseload of clients whose lives have been disrupted by sexual violence or human trafficking.
Use a trauma-informed, strengths-based approach to identify needs and create service goal plans that promote self-sufficiency and stability.
Provide emotional support, crisis intervention, and advocacy as needed.
Refer and connect survivors and their families to appropriate agency or community services, including legal services, counseling, safe housing, and resources for basic needs.
Coordinate services with other Hope & Healing team members.
Monitor client progress and engagement through the creation and evaluation of individual service plans.
Maintain client records, including case notes, attendance, events, and progress.
Travel to and coordinate with other organizations throughout the community.
Represent Hope & Healing’s mission and philosophy.
Maintain confidentiality and anonymous/confidential records for survivor and co-survivor contacts.
Collaborate with allied professionals and victim advocacy agencies to support coordination and cross-training.
Adhere to Service Excellence standards.
Represent Hope & Healing in community activities, coalitions, and task force groups as assigned by a supervisor.
Comply with agency and program policies and procedures, federal and state requirements, CARF standards, and educational, certification, and registry requirements.
Assist the direct service team with evaluation of services.
Perform other duties as assigned.