Case Manager – Victim Services
About The Position
The Case Manager provides specialized case management services to survivors of human trafficking and sexual violence using a trauma-informed, empowerment model. The position ensures clients receive timely access to services that address varied needs, support healing, and reduce barriers to service. It also provides specialized services to youth survivors of sex trafficking and their non-offending caregivers. The Case Manager maintains an individual caseload, assesses needs, creates and evaluates service plans, and supports client stability and self-sufficiency. The role includes emotional support, crisis intervention, advocacy, referrals, service coordination, progress monitoring, and confidential record-keeping. The employee may travel within the community and represent Hope & Healing in community activities and collaborative groups. This position has no supervisory responsibilities. It is 40 hours per week, with some flexibility and variation according to client needs and job responsibilities. Some nights and weekends are required. The work takes place in a facility serving victims of domestic violence or sexual assault and may involve interactions with survivors, their families, assailants, and law enforcement. Reasonable accommodations may be made for qualified individuals with disabilities to perform the essential functions.
Requirements
- Bachelor’s degree in social work and a current LSW are required.
- Maintain a valid Ohio driver’s license and meet agency driving-insurability requirements.
- Meet agency requirements for criminal background checks through the Ohio Bureau of Criminal Investigations and Federal Bureau of Investigations.
- Remain calm, empathetic, non-judgmental, and compassionate in crisis situations.
- Establish and maintain professional boundaries.
- Demonstrate excellent interpersonal and communication skills, particularly with diverse populations.
- Meet the physical demands of the role, including standing, walking, sitting, handling objects, reaching, stepping up and down, stooping, kneeling, crouching, talking, hearing, driving, and occasionally lifting or moving up to 10 pounds.
Nice To Haves
- Victim advocacy training and/or experience is preferred.
Responsibilities
- Maintain an individual caseload of clients affected by sexual violence and human trafficking.
- Use a trauma-informed, strengths-based approach to identify client needs and develop service goal plans that promote self-sufficiency and stability.
- Provide emotional support, crisis intervention, and advocacy as needed.
- Refer and connect survivors and their families with appropriate agency and community services, including legal services, counseling, safe housing, and resources for basic needs.
- Coordinate services with other Hope & Healing team members and collaborate with allied professionals and victim advocacy agencies.
- Monitor client progress and engagement by creating and evaluating individual service plans.
- Maintain client records, including case notes, attendance, events, and progress, and keep anonymous or confidential records for survivor and co-survivor contacts.
- Travel within the community and coordinate with other organizations as needed.
- Represent Hope & Healing's mission and philosophy, including participation in community activities, coalitions, and taskforce groups as assigned by the supervisor.
- Maintain confidentiality of information learned through employment.
- Adhere to Service Excellence standards and comply with agency and program policies, federal and state requirements, CARF standards, and educational, certification, and registry requirements.
- Assist the direct service team with evaluation of services.
- Perform other duties as assigned; job duties and responsibilities may change.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
