Victim Notification Administrative Analyst

Chenega Enterprise Systems & Solutions • Washington, DC

2d • Onsite

About The Position

The Victim Notification Administrative Analyst supports FBI Victim Services Providers (VSPs) with administrative duties related to case management and the Victim Notification System (VNS). The role helps ensure timely victim notifications, reduces administrative work for direct service providers, centralizes data management and storage, and supports data accuracy in FBI systems and VSD databases. The analyst develops expert knowledge of FBI systems, VSD databases, and the Attorney General Guidelines for Victim and Witness Assistance, supporting VSPs in the field and at headquarters.

The position provides comprehensive administrative and data support, including document preparation, correspondence, records management, reporting, data analysis, and communication with internal and external contacts. It involves handling confidential information and requires sound judgment and discretion. The analyst also supports system testing and implementation recommendations, provides system training, develops a training SOP with the VNS Coordinator, and mentors and trains new victim notification analysts.

The position requires an active Top Secret clearance and full onsite work in Washington, D.C.; telework is not permitted. Schedules vary according to client needs and may range from 7:00 AM–4:30 PM to 9:30 AM–6:00 PM, with schedules subject to change based on client requirements and operational needs.

Requirements

• Active Top Secret clearance; applicants must already hold the clearance. The employer does not provide clearance sponsorship, processing, reinstatement, or upgrades.
• Bachelor’s degree from an accredited university, or four years of relevant professional experience performing similar administrative tasks in lieu of the degree.
• At least two years of relevant experience in a professional environment.
• Ability to work onsite in Washington, D.C.; telework is not permitted.
• Ability to prepare and modify correspondence, reports, drafts, memos, and emails.
• Proficiency with Microsoft Word, Excel, and Outlook.
• Experience using Microsoft Excel 2008 or later, including creating spreadsheets; entering data; using autofill; adding and adjusting columns and rows; sorting, filtering, and freezing panes; moving and copying worksheets; using Text to Columns; using Concatenate; and applying basic formulas.
• Experience prioritizing projects, strong problem-solving and research skills, and attention to detail.
• Ability to work effectively with others and strong interpersonal skills.
• Program and project management experience.
• Experience using Microsoft SharePoint and Outlook.
• Proficiency using, building, and updating Microsoft SharePoint websites.

Responsibilities

• Provide administrative support to VSD VSPs, including answering phones, preparing reports, and tracking work.
• Prepare and modify documents, including correspondence, reports, drafts, memos, and emails; provide typing and word-processing support, including spreadsheets, and obtain appropriate approvals.
• Open, review, prioritize, and act on incoming mail within three business days; send mail using appropriate carriers; send and receive faxes and make copies as needed.
• Enter and maintain data, manipulate information, and define reports for tracking statistics and project status.
• Generate reports, evaluate data, identify trends, and make recommendations or summaries for supervisor and Victim Specialist review.
• Serve as a primary point of contact and source of information for clients and Victim Specialists, communicating with tact and discretion.
• Develop, organize, maintain, and retrieve electronic and manual files and records.
• Coordinate with internal and external offices to ensure required procedures are followed.
• Analyze and interpret data, assess past performance, identify issues, propose alternative solutions, and resolve problems.
• Process information from the FBI Sentinel record management system and SharePoint sites on classified and unclassified enclaves.
• Liaise among coordinators, unit personnel, management, internal clients, and oversight groups to support project execution in accordance with DOJ and FBI guidelines and regulations.
• Use software applications, including spreadsheets and relational databases, to assemble, manipulate, and format data and reports.
• Assist with testing new or modified systems and checking system functionality and business processes.
• Assist in preparing recommendations for new or modified systems, work procedures, or organizational changes.
• Develop relationships with internal partners and clients, including through in-person meetings or site visits when needed.
• Provide system training as needed and develop a training SOP with the VNS Coordinator.
• Perform the listed tasks other than those related to quality assurance.
• Mentor and train new victim notification analysts.
• Coordinate, facilitate, or lead meetings and conference calls with internal and external customers.
• Create and deliver formal presentations.

Benefits

• Paid time off; vacation accrues at 5.67 hours per pay period, or 136 hours annually.
• 11 paid holidays.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Prescription coverage.
• Employee Assistance Program.
• Short- and long-term disability insurance.
• Life and AD&D insurance.
• Flexible Spending Account.
• Health Savings Account.
• Health Reimbursement Account.
• Dependent Care Spending Account.
• Commuter benefits.
• 401(k) / 401(a) retirement plans.
• Hospital indemnity insurance.
• Critical illness insurance.
• Accident insurance.
• Pet insurance.
• Legal insurance.
• Identity theft protection.

What This Job Offers

• Job Type: Full-time