Victim Notification Admin Analyst (CENP)

Chenega Enterprise Systems & Solutions•Washington, DC

1d•$83,000 - $85,000•Onsite

About The Position

Chenega Enterprise Systems & Solutions, LLC is hiring a Victim Notification Administrative Analyst to support the FBI’s Child Exploitation Notification Program. The role provides full-service administrative support to victim services providers (VSPs) within the Victim Services Division (VSD), helping ensure timely FBI victim notifications. Its purpose is to reduce the administrative workload of direct service providers, centralize data management and storage, and maintain accurate information in FBI systems and VSD databases. The analyst develops expert knowledge of FBI systems, VSD databases, and the Attorney General Guidelines for Victim and Witness Assistance, supporting VSPs in the field and at headquarters. The position provides administrative and case-management support, including document preparation, correspondence, scheduling, records and data management, reporting, and client communications. It also involves working with FBI systems and classified and unclassified SharePoint sites, assisting with system testing and process changes, and coordinating with internal and external partners. The analyst may provide system training, help develop training materials and procedures, and mentor new victim notification analysts. The position is onsite in Washington, D.C.; telework is not permitted. Work schedules vary according to client needs and may range from 7:00 a.m.–4:30 p.m. to 9:30 a.m.–6:00 p.m. Assigned shifts and schedules may change based on client requirements and operational needs. The estimated salary is $83,000–$85,000 per year, with final determination based on qualifications, skills, and approved funding.

Requirements

Active Top Secret clearance; the applicant must already hold the clearance. The employer cannot provide clearance sponsorship, processing, reinstatement, or upgrades.
Bachelor’s degree from an accredited university, or four years of relevant professional experience performing similar administrative tasks in lieu of the degree.
At least two years of relevant experience in a professional environment.
Ability to work onsite in Washington, D.C.; telework is not permitted.
Ability to prepare and modify correspondence, reports, drafts, memos, and emails.
Proficiency in Microsoft Word, Excel, and Outlook.
Ability to manipulate data in Microsoft Excel 2008 or later, including creating spreadsheets; entering data; using autofill; adjusting rows and columns; sorting, filtering, and freezing panes; moving and copying worksheets; using Text to Columns; using Concatenate; and working with basic formulas.
Project prioritization experience, problem-solving and research skills, and attention to detail.
Ability to work effectively with others and strong interpersonal skills.
Program and project management experience.
Ability to coordinate, facilitate, or lead meetings and conference calls with internal and external customers.
Experience creating and delivering formal presentations.
Experience using Microsoft SharePoint and Outlook.
Experience and proficiency in using, building, and updating Microsoft SharePoint websites.

Responsibilities

Provide administrative and case-management support to FBI victim services providers and other VSD headquarters employees.
Answer phones, prepare reports, track work, manage email correspondence, and maintain schedules and calendars.
Develop, write, and update the VNS Standard Operating Procedure using the VSD SOP template.
Prepare and edit documents, spreadsheets, memos, and correspondence; obtain appropriate approvals and handle confidential information with judgment and discretion.
Open, review, prioritize, and act on incoming mail within three business days; send mail and handle faxes and copying as needed.
Enter, maintain, manipulate, and report data for tracking statistics and project status; potentially take the lead in project management.
Generate reports, evaluate data, and summarize trends or make recommendations for supervisor review.
Serve as a primary point of contact for clients and as a liaison among coordinators, unit personnel, management, and external partners.
Develop, maintain, and retrieve organizational files and records in electronic or manual systems.
Keep current with applicable laws and regulations and coordinate with internal and external offices to ensure procedures are followed.
Analyze complex data, identify issues, determine past performance, propose alternatives, and resolve problems.
Process information using the FBI’s Sentinel record management system and SharePoint sites on classified and unclassified enclaves.
Use software applications, including spreadsheets, relational databases, statistical packages, and graphics packages, to assemble and format data and reports.
Apply management analysis principles, procedures, and techniques to assigned projects.
Maintain effective liaison and operational contact with clients and oversight groups, ensuring project work conforms to DOJ and FBI guidelines.
Assist with testing new or modified systems and assessing functionality and business processes.
Assist in preparing recommendations for system, work-procedure, or organizational changes and contribute to reports for management decision-making and resource monitoring.
Develop relationships with internal and external partners, including through in-person meetings or site visits when required.
Provide system training as needed and develop a training SOP with the VNS Coordinator.
Perform the listed duties other than those related to quality assurance, and mentor and train new victim notification analysts.

Benefits

Paid time off and vacation, accruing at 5.67 hours per pay period (136 hours annually)
11 paid holidays
Medical insurance
Dental insurance
Vision insurance
Prescription coverage
Employee Assistance Program
Short- and long-term disability insurance
Life and AD&D insurance
Flexible Spending Account
Health Savings Account
Health Reimbursement Account
Dependent Care Spending Account
Commuter benefits
401(k) / 401(a) retirement plans
Hospital indemnity insurance
Critical illness insurance
Accident insurance
Pet insurance
Legal insurance
Identity theft protection
California residents receive an additional 24 hours of sick leave per year