Victim Assistance Coordinator - Police

City of Burlington NC•Burlington, NC

9d•Onsite

About The Position

This position serves as a vital link between crime victims, witnesses, law enforcement, community resources, and the judicial system. The employee provides support and guidance by reviewing case information, assessing individual needs, offering referrals and resources, and helping victims and witnesses navigate the legal process. The role requires professionalism, compassion, discretion, and sound judgment when handling sensitive and confidential information while maintaining a high level of customer service and public interaction.

Requirements

Thorough knowledge of standard office practices, procedures, equipment utilization, and secretarial techniques.
Thorough knowledge of business English, spelling, and high school-level mathematics.
General knowledge of the criminal justice system and available victim services resources.
Ability to operate and maintain modern office equipment, including computers and printers.
Ability to utilize modern office software for word processing, spreadsheets, graphics, and email systems.
Ability to follow oral and written instructions and communicate effectively both verbally and in writing.
Ability to work independently with minimal supervision.
Ability to prepare and maintain complex records and reports accurately.
Ability to establish and maintain effective working relationships with employees, vendors, and the public.
Strong listening, written, and oral communication skills with the ability to provide professional customer service.
Ability to build and maintain cooperative and effective relationships with citizens and community partners.
High School Diploma or GED Equivalency
One year of work experience in police work, clerical work or officer management, or related field, or an equivalent combination of education and experience
Valid North Carolina Driver’s License

Responsibilities

Contacts victims and witnesses to assess needs, provide updates on case status, and offer available services and community referrals.
Assists victims with court accompaniment, transportation, translation services, victim compensation filings, and follow-up on active and closed cases.
Makes follow-up phone calls regarding court notifications, warrants served, and related documentation.
Reviews crime reports and domestic violence histories, drafts reports, assigns cases, and maintains related records and data systems.
Prints, sorts, scans, mails, and distributes reports and documents to the District Attorney’s Office, NCDPS, and other appropriate agencies.
Maintains Criminal Investigation Log Software and documents follow-up information in RMS supplements.
Checks and reviews data for accuracy, completeness, and compliance with established standards.
Attends trainings, community meetings, police events, and partner agency meetings.
Prepares training materials and provides victim assistance and log management training to staff, volunteers, and new personnel.
Assists with accreditation reporting and dissemination of department or program information, including confidential information when appropriate.
Operates standard office and computer equipment and performs related duties as assigned.