Wealth Operations & Supervision, Vice President (Wealth Custody and Clearing)

State Street • Boston, MA

3d

About The Position

Wealth Custody & Clearing is seeking a Vice President to serve as the senior tactical and functional leader across its introducing broker-dealer operating environment. The role translates business strategy into disciplined day-to-day execution, provides experienced supervisory leadership, and connects teams across Operations, Client Service & Advisor Experience, Trading, Asset Servicing, Client Onboarding, Cashiering, Risk, Compliance, Product, and Technology. It is intended for a broad operating leader rather than a specialist in one operational domain, with meaningful experience in wealth and advisory operations, broker-dealer supervision, and fraud controls.

Reporting to the Head of Operations, the Vice President will drive the tactical operating agenda, coordinate functional leaders, resolve cross-functional issues, and maintain accountability for execution, controls, and escalation. Existing functional leaders retain ownership of their domains; this position helps ensure those domains operate as a connected, controlled, and scalable end-to-end model. The role calls for a hands-on, pragmatic leader who can shift between daily execution, supervisory judgment, client-impacting escalations, operating-model design, and senior leadership communication.

As the business expands its client base, product capabilities, and geographic reach, this leader will coordinate the broader operating agenda and strengthen the first line of defense. The role establishes management routines, advances fraud and operational risk controls, drives issues to resolution, and maintains transparency around performance, risk, capacity, and readiness. Success is measured by improved coordination, faster and clearer decisions, stronger supervisory discipline, effective risk oversight, and dependable execution across the operating model.

Requirements

• Broad experience across broker-dealer, custody, wealth, or advisory operations, with the ability to lead across multiple functional domains.
• Proven track record of supervision and regulatory oversight in a regulated financial-services environment.
• Experience implementing or overseeing fraud prevention, detection, investigation, escalation, and control frameworks within financial services.
• Ability to translate emerging fraud risks into practical controls, technology requirements, governance routines, and operating procedures.
• Strong understanding of introducing broker-dealer and RIA operating models, including relationships among advisors, introducing broker-dealers, clearing firms, custodians, and third-party technology providers.
• Working knowledge of operational controls, supervisory systems, escalation standards, governance, and first-line risk ownership.
• Demonstrated ability to lead through influence, align peers and functional leaders, and drive decisions across organizational boundaries.
• Experience managing complex client-impacting events, operational incidents, regulatory matters, and high-priority escalations with urgency and control.
• Ability to distinguish matters that should remain with a functional subject-matter expert from those requiring broader operating or supervisory leadership.
• Strong executive judgment, presence, and communication skills, including the ability to simplify complex issues and recommend a clear course of action.
• Experience building or scaling an operating model, new business, platform, or significant operational capability.
• Practical, technology-forward mindset and experience using automation, workflow tools, data, and AI to improve execution and management visibility.
• Comfort operating in a dynamic environment balancing client needs, regulatory obligations, strategic priorities, and daily execution.
• Leadership style grounded in accountability, transparency, collaboration, and timely decision-making.
• Undergraduate degree or equivalent relevant experience.
• 10+ years of relevant experience across broker-dealer, custody, wealth management, or advisory operations.
• 5+ years of leadership and supervisory experience in a regulated financial-services environment.
• Active and appropriate securities registrations for the assigned supervisory responsibilities.
• Demonstrated experience working with Compliance, Risk, Legal, Technology, Product, fraud-risk partners, and client-facing teams.

Nice To Haves

• Series 7 and Series 24 registrations are strongly preferred.
• Additional registrations such as Series 4, Series 55/57, or Series 63/66 are advantageous based on final scope.
• Experience supporting RIA, enterprise RIA, introducing broker-dealer, clearing, or custody operating models.
• Experience with fraud-risk programs, control implementation, case management, or fraud technology solutions.
• Experience supporting regulatory examinations, internal audits, risk assessments, and remediation programs.
• Experience with international expansion, institutional clients, or cross-border operating considerations.

Responsibilities

• Lead the day-to-day operating agenda across Wealth Custody & Clearing, translating strategic priorities into coordinated workplans, decisions, owners, milestones, and measurable outcomes.
• Coordinate across Client Service, Trading, Asset Servicing, Client Onboarding, Account Maintenance, Cashiering, Risk, Compliance, Product, and Technology to manage issues and initiatives end-to-end.
• Provide supervisory leadership across applicable broker-dealer activities, ensuring clear supervisory ownership, timely review, appropriate escalation, and evidence that supervisory obligations are performed.
• Partner with Risk, Compliance, Technology, functional leaders, and external providers to implement and oversee fraud prevention, detection, escalation, investigation, and reporting capabilities.
• Establish and lead management routines covering operational performance, risk and controls, incidents, client-impacting issues, capacity, change readiness, and delivery commitments.
• Partner with functional leaders to identify operational, fraud, and regulatory risks; assess control design and effectiveness; address gaps; and maintain accountability for remediation.
• Serve as a senior escalation point for high-risk, time-sensitive, or cross-functional operational matters, driving fact-based decisions, coordinated communication, and durable resolution.
• Support and challenge functional leaders while preserving their ownership of subject-matter decisions, team performance, procedures, and daily production.
• Lead operational coordination for client implementations, new capabilities, market expansion, and production stabilization, ensuring dependencies, controls, staffing, procedures, and escalation paths are ready before launch.
• Partner with Compliance, Risk, Legal, and Internal Audit on regulatory examinations, audits, control reviews, and inquiries, ensuring accurate documentation, timely responses, and sustainable corrective action.
• Drive disciplined ownership, maintenance, approval, and implementation of operating procedures, supervisory procedures, control documentation, and related governance artifacts.
• Establish operational KPIs, KRIs, service measures, and executive reporting that provide decision-useful insight into performance, trends, risks, capacity, and readiness.
• Identify friction, duplication, unclear handoffs, and control gaps across the operating model and lead practical improvements that strengthen scalability, resilience, and the advisor experience.
• Partner with Product and Technology to embed automation, AI-enabled workflows, fraud detection capabilities, and data-driven decision-making into operations while maintaining appropriate controls and human oversight.
• Support effective oversight of clearing firms, custodians, technology providers, fraud solution providers, and other operational partners, including performance monitoring, issue management, accountability, and escalation.
• Represent the Head of Operations in delegated operating forums and decisions, keep the broader operating agenda moving, and elevate matters requiring executive attention with a clear recommendation.

Benefits

• 401(k) retirement savings plan with company match.
• Basic life, medical, dental, vision, and long-term disability insurance, with other optional coverages.
• Paid time off, including vacation and sick leave, short-term disability, and leave for family care responsibilities.
• Access to an Employee Assistance Program.
• Incentive compensation, including eligibility for annual performance-based awards, excluding certain sales roles subject to sales incentive plans.
• Eligibility for certain tax-advantaged savings plans.
• Inclusive development opportunities, flexible work-life support, paid volunteer days, and employee networks.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior