Vice President, TPA Governance

Safety National•Maryland Heights, MO

1d•$172,000 - $231,500•Hybrid

About The Position

This opportunity is in the Claims Department. Our Claims Department oversees both high-exposure workers’ compensation and liability claims. As an unbundled carrier, we work actively with third-party administrators (TPAs) and self-administered accounts to assist in guiding claims to a successful resolution. As an excess carrier, the catastrophic claims we handle keep our group challenged, but the uniqueness provides plenty of growth opportunities. As the Vice President, TPA Governance, you will lead the strategic oversight and governance of Safety National’s third-party administrator (TPA) and self-administered account relationships across the enterprise. In this highly visible leadership role, you will establish and maintain governance frameworks that ensure operational excellence, regulatory compliance, contractual accountability, and exceptional customer outcomes. You will collaborate closely with leaders across Claims, Underwriting, Legal, Compliance, Finance, and Client Engagement to strengthen partnerships, enhance transparency, and support profitable growth. You will drive the development and execution of governance standards, performance scorecards, analytics, and operational strategies that position Safety National as a market leader in claims administration oversight. This role offers the opportunity to influence enterprise-wide initiatives, modernize governance processes through technology and automation, and create best-in-class standards for TPA performance management and accountability.

Requirements

Bachelor’s degree from an accredited college or university required.
Extensive claims experience, including leadership and operational management.
Experience with self-insured and large deductible programs.
Experience leading operational improvement, governance, quality assurance, or similar strategic initiatives.
Strong relationship management, communication, and strategic planning skills.
Demonstrated ability to collaborate across departments and influence internal and external stakeholders.
Experience developing governance frameworks, performance metrics, scorecards, and accountability standards for complex operational environments.
Must be presently authorized to work in the U.S. without a requirement for work authorization sponsorship by our company for this position now or in the future.

Nice To Haves

Experience with claims analytics, workflow automation, governance platforms, or data-driven performance management tools.
Experience managing TPA relationships within an unbundled claims environment.
Professional industry designations such as CPCU, AIC, ARM, or similar credentials.
Experience leading enterprise-wide governance, operational transformation, or process modernization initiatives.

Responsibilities

Lead the strategic oversight and governance of Safety National’s third-party administrator (TPA) and self-administered account relationships across the enterprise.
Establish and maintain governance frameworks that ensure operational excellence, regulatory compliance, contractual accountability, and exceptional customer outcomes.
Collaborate closely with leaders across Claims, Underwriting, Legal, Compliance, Finance, and Client Engagement to strengthen partnerships, enhance transparency, and support profitable growth.
Drive the development and execution of governance standards, performance scorecards, analytics, and operational strategies.
Influence enterprise-wide initiatives, modernize governance processes through technology and automation, and create best-in-class standards for TPA performance management and accountability.