Vice President, Strategic Alliance Management

ICON plc

1d • Remote

About The Position

ICON is a global healthcare intelligence and clinical research organisation focused on bringing new medicines and treatments to patients faster. The Vice President, Strategic Alliance Management serves as the senior executive sponsor and primary point of contact for strategic customer partnerships. The role develops and maintains executive-level relationships, ensures operational excellence across client portfolios, and drives growth across ICON service lines.

Working closely with cross-functional operational leaders, the Vice President provides strategic oversight of alliance performance, customer satisfaction, governance, and long-term business planning. The role represents the customer's perspective within ICON, supports successful service delivery, and identifies opportunities to expand and strengthen strategic partnerships. The position is remote and intended for someone living in the US, with a strong preference for an East Coast location. Candidates in the UK or Ireland will also be considered. Domestic and international travel may be required as business needs dictate.

Requirements

• Bachelor's degree or an equivalent combination of education and experience.
• Significant experience in clinical research, drug development, and/or the CRO, pharmaceutical, or biotechnology industry.
• Proven success leading strategic client partnerships, alliance management activities, or large, complex customer portfolios.
• Strong understanding of clinical development, project delivery, and operational oversight in a global environment.
• Demonstrated ability to influence and collaborate with senior internal and external stakeholders, including executive leadership.
• Excellent relationship management, communication, negotiation, and strategic planning skills.
• Willingness to travel domestically and internationally as business needs require.
• Must live in the US; an East Coast location is strongly preferred. Candidates in the UK or Ireland will be considered.
• Must have the legal right to work in the country where the role is based.

Nice To Haves

• Prior Alliance Management experience.

Responsibilities

• Serve as the executive sponsor and primary strategic contact for assigned clients, building trusted relationships and representing the customer perspective across ICON.
• Lead and strengthen strategic partnerships by overseeing alliance governance, portfolio performance, and long-term account planning.
• Partner with cross-functional and service line leaders to ensure successful delivery, quality outcomes, and a best-in-class client experience.
• Resolve complex operational, quality, financial, and relationship issues while managing risks and escalations.
• Develop and execute account growth strategies with Business Development, identifying opportunities to expand ICON's service offerings.
• Monitor portfolio performance, financial health, and key metrics, and provide strategic insights and updates to senior leadership.
• Lead executive governance activities, including Steering Committees and business reviews, to align stakeholders and advance partnership objectives.

Benefits

• Competitive base salary and performance-related incentives.
• Medical, dental, and vision coverage where applicable.
• Retirement and pension plans.
• Life assurance and disability coverage.
• Employee assistance programmes and wellbeing resources.
• Learning and development opportunities through structured training and career pathways.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive