Vice President - Strategic Account Management (Milwaukee, WI/Minneapolis, MN))

Caris Life Sciences•Remote - Wisconsin, MN

About The Position

The Vice President - Strategic Account Management advances Caris Life Sciences’ enterprise precision medicine strategy by building, expanding, and sustaining system-level partnerships across surgery, pathology, and oncology. The role owns executive relationships within complex health systems, academic centers, and large group practices, and drives enterprise-wide adoption of Caris’ molecular diagnostics and precision oncology solutions. This position combines strategic account leadership, project management, data-driven execution, and cross-functional coordination to support the successful implementation, scale, and sustainability of precision medicine programs. It is not a direct people-management role, but it provides indirect leadership and mentorship, aligning stakeholders and enabling Regional Business Directors and field teams to achieve regional and enterprise growth objectives. The role requires significant regional travel, approximately more than 50%, and may require evening, weekend, holiday, or after-hours work based on customer needs and business priorities.

Requirements

Bachelor’s degree in life sciences, business, or a related field.
Minimum 5–7 years of experience in strategic account management, oncology diagnostics, precision medicine, or complex healthcare sales.
Strong understanding of molecular diagnostics, next-generation sequencing (NGS), oncology workflows, and pathology/laboratory operations.
Demonstrated success driving growth within complex, matrixed healthcare environments.
Ability to influence without direct authority and lead cross-functional and field teams.
Proficiency in CRM systems such as Salesforce, reporting tools, and Microsoft Office Suite.
Ability to sit or stand for extended periods while working remotely or on-site with customers.
Ability to travel by air and automobile for customer meetings and regional responsibilities.
Ability to lift and carry materials up to 25 pounds occasionally.
Successful completion of the pre-employment process, which includes criminal background check, drug screening, credit check where applicable, and reference verification.

Nice To Haves

MBA or other advanced degree.
Formal project management training or PMP certification.
Experience supporting enterprise- or health-system-level partnerships.
Established relationships within academic medical centers or large integrated delivery networks.
Strong analytical, organizational, and executive communication skills.

Responsibilities

Own and manage executive-level relationships within strategic accounts, including CEOs, CMOs, COOs, CFOs, Cancer Center Directors, laboratory leadership, and health system administrators.
Develop, execute, and maintain enterprise-level account strategies spanning surgical workflows, pathology operations, and oncology care delivery.
Identify opportunities to integrate Caris molecular profiling and precision oncology solutions into clinical pathways, institutional standards of care, and system-wide protocols.
Lead Quarterly Business Reviews focused on performance, utilization trends, outcomes, and future growth initiatives.
Analyze account- and regional-level data to identify growth opportunities, adoption barriers, and productivity gaps.
Partner with Regional Business Directors to align enterprise priorities with regional planning, prioritization, and tactical execution.
Provide indirect leadership, mentorship, and subject matter expertise to Oncology Account Executives, Oncology Case Managers, and supporting field roles.
Own strategic initiatives, including complex account onboarding, precision medicine program launches, pathology-driven initiatives, workflow optimization, EMR integrations, and service improvements.
Coordinate cross-functional execution across Operations, Client Services, Laboratory, Medical Affairs, IT, and Marketing to deliver enterprise initiatives.
Define project scope, timelines, deliverables, and success metrics, and track progress using CRM and project management tools.
Support new business development and account expansion through complex deal strategy, value positioning, and navigation of institutional decision-making processes.
Serve as a senior escalation point for strategic accounts and align customer expectations with Caris operational performance.
Represent Caris Life Sciences at the highest levels of customer leadership as a long-term precision medicine partner.
Complete job-specific, compliance, and safety training, as well as ongoing training related to Caris products, systems, regulatory requirements, and commercial processes.