Vice President Securities Services Operations Transformation Manager

JPMorgan Chase & Co. • Plano, TX

1d

About The Position

As a Vice President, Program and Project Manager on the Transformation and Change Services team, you will lead end-to-end delivery of strategic programs that translate business priorities into measurable outcomes. You will partner with stakeholders across business, operations, and technology to align scope, plans, governance, and performance reporting. The role begins as an individual contributor with strong matrixed influence; people-management responsibility may be added over time as the portfolio scales.

You will lead complex transformation initiatives that improve quality, efficiency, and client experience through disciplined execution and data-driven decisions. This includes converting strategic priorities into roadmaps and execution plans, coordinating cross-functional delivery, defining and tracking performance measures, and delivering scalable operational solutions. You will own portfolio governance and produce executive-ready documentation and updates throughout the program lifecycle.

Requirements

• 10+ years of experience leading complex, multi-workstream transformation programs with measurable outcomes across cross-functional stakeholders.
• Strong program management discipline, including roadmap planning, milestone and critical-path management, governance forums, and timely escalation and resolution of blockers.
• Strong analytical and problem-solving skills, including the ability to structure ambiguity into clear options, recommendations, and executable delivery plans.
• Proven ability to influence outcomes at all levels and navigate complex organizations to accelerate decisions, align stakeholders, and drive accountability.
• Excellent written and verbal communication skills, including creating executive-ready narratives, governance materials, and status reporting under tight timelines.
• Demonstrated experience defining and driving OKRs and KPIs, using data to manage performance and track benefits realization.
• Demonstrated proficiency in data analysis and insight generation, including interpreting models, identifying drivers, and producing actionable insights to improve execution.
• Proven conflict management capability, including surfacing issues early, facilitating productive discussions, and enabling win-win solutions through collaboration and negotiation.
• Advanced proficiency with common delivery and analytics tools such as Jira, Confluence, SharePoint, Excel, and Tableau.

Nice To Haves

• Experience with Alteryx to build repeatable data preparation, automation, and operational analytics workflows.
• Experience implementing automation to streamline workflows, improve operational efficiency, and support scalable process improvements.
• Experience fostering innovation and mentoring team members to strengthen problem-solving and program management capabilities.
• Experience partnering across more than one function or line of business to deliver shared outcomes in a matrixed environment.
• Demonstrated ability to identify opportunities for artificial intelligence and automation integration within operational workflows, including evaluating, implementing, or governing AI-enabled solutions.

Responsibilities

• Lead the transformation of strategic plans into high-impact programs and projects across multiple business areas.
• Translate strategic goals into multi-year roadmaps and quarterly execution plans, including milestones, runbooks, and measurable targets.
• Coordinate delivery across business, operations, and technology teams, embedding in workstreams to drive decisions and outcomes.
• Partner with stakeholders to define priorities and requirements and translate them into clear scope, timelines, and acceptance criteria.
• Engage senior stakeholders through regular program updates, escalating risks and resolving issues to maintain momentum.
• Define and manage OKRs and KPIs across quality, cost, and time, including metric definitions, data sources, and workstream accountability.
• Build and maintain dashboards and scorecards, and lead routine performance reviews to identify bottlenecks and drive actions to closure.
• Use operational data, including throughput, defects, and cycle times, to prioritize valuable interventions and track realized benefits.
• Design and deliver scalable operational solutions that create measurable value in quality, efficiency, and cycle time.
• Own portfolio governance, including RAID management, dependency mapping, delivery cadence, and executive updates with clear decision points.
• Produce executive-ready lifecycle artifacts, including business cases, process flows, gap analyses, governance packs, operating model documentation, future-state models, and stakeholder updates.

Benefits

• Competitive total rewards package, including base salary determined by role, experience, skill set, and location.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed