Vice President, Sapphire Portfolio Strategy

JPMorganChase • Wilmington, NC

5d

About The Position

As a Sapphire portfolio strategy Vice President on the Sapphire Portfolio Strategy Team, you will drive growth and profitability by developing cross-business strategies that strengthen customer loyalty and long-term value. You will partner closely with marketing, product, analytics, credit, and finance to define customer segments, build a robust test-and-learn agenda, and translate results into actionable recommendations and delivery plans.

The role involves connecting partners across the firm to deepen customer engagement and loyalty, using data, financial acumen, and disciplined experimentation to turn insights into clear roadmaps. It offers broad visibility and meaningful outcomes in a fast-paced environment.

Requirements

• 6+ years of experience in analytics, finance, portfolio strategy, or a related field.
• Bachelor’s degree or equivalent practical experience.
• Demonstrated understanding of credit card portfolio economics, including profit and loss (P&L) drivers.
• Experience developing data-informed strategies and translating analysis into clear recommendations.
• Experience managing multiple complex initiatives with competing priorities and deadlines.
• Ability to influence and align cross-functional stakeholders to drive outcomes.
• Strong written and verbal communication skills, including executive-ready storytelling with data.

Nice To Haves

• Experience in credit card portfolio strategy or portfolio marketing.
• Experience designing and evaluating experiments using a test-and-learn approach.
• Experience partnering with marketing and product teams to deliver customer initiatives.
• Experience developing segmentation and treatment strategies for consumer portfolios.
• Experience building measurement plans and performance reporting for campaigns and initiatives.

Responsibilities

• Lead cross-business portfolio strategies to drive growth, engagement, and profitability for an affluent card portfolio.
• Build and evolve a “better together” approach by aligning partners across commerce, travel, banking, and wealth offerings.
• Develop customer segmentation and treatment strategies that improve loyalty and customer value.
• Partner with marketing and communications to plan campaigns, support deployment, and evaluate performance.
• Collaborate with product and marketing partners to shape and deliver an authorized user strategy.
• Create a structured test-and-learn agenda with analytics, credit, finance, and other partners.
• Define hypotheses, success metrics, and measurement approaches for portfolio initiatives.
• Synthesize test results into insights, recommendations, and prioritized roadmaps.
• Proactively manage cross-functional stakeholders by gathering input, assessing impacts, and securing alignment.
• Communicate strategy, results, and trade-offs clearly to senior and cross-functional audiences.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager