Vice President, Production Support Specialist
About The Position
SMBC Group is a top-tier global financial group with a 400-year history, headquartered in Tokyo. It offers a diverse range of financial services and has a significant international presence with over 130 offices and 80,000 employees worldwide in nearly 40 countries. Sumitomo Mitsui Financial Group, Inc. (SMFG) is the holding company and is one of the three largest banking groups in Japan, with shares traded on major stock exchanges. In the Americas, SMBC Group operates in multiple countries, providing commercial and investment banking services to corporate, institutional, and municipal clients, leveraging its global network. The Group's operating companies in the Americas include Sumitomo Mitsui Banking Corp. (SMBC), SMBC Nikko Securities America, Inc., and others.
Requirements
- Bachelor’s degree in computer science, computer engineering, or a related field plus 7 years of progressively responsible experience.
- Experience must include the following: Java; SQL; Azure; Unix; and production incident management.
- The required skills do not need to be maintained over the full term of the required experience.
Responsibilities
- Provide end-to-end production support for Java/JEE applications deployed in Azure and on-premises environments.
- Diagnose and resolve production incidents and software issues, ensuring timely and effective support.
- Perform root-cause analysis and prepare detailed incident reports.
- Develop and maintain documentation for supported processes, updating materials to reflect changes or enhancements.
- Collaborate with project teams to define and design project scope.
- Implement and maintain monitoring for all supported components to enable proactive alerting.
- Improve system capacity, performance, and 24x7 availability.
- Refactor and optimize existing applications to enhance performance and reliability.
- Generate ad hoc reports to support business requirements.
- Participate in incident review meetings to analyze trends and define new policies and procedures that improve application stability and reliability.
- Mentor and train junior team members.
- Partner with business teams to understand user needs and contribute to roadmaps for new processes and features.
Benefits
- Competitive portfolio of benefits
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
