Vice President, Production Services Application Support

BNY Mellon•New York, NY

1d•$69,000 - $185,000•Onsite

About The Position

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and advanced technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance. We’re seeking a Production Services Application Support professional to join our Equities Execution Services team in New York.

Requirements

Extensive leadership experience in global production services / application support, supporting mission-critical platforms across multiple regions with follow-the-sun models.
Proven track record of leading incident, problem, and change management, with measurable improvements in stability, reduction of recurring issues, and strong service recovery execution in high-pressure environments.
Demonstrated automation-first and AI-enabled mindset, with experience driving tooling, observability, and process automation to improve efficiency and reduce operational toil.
Strong ownership mentality and execution focus, with the ability to take initiatives from concept through delivery and embed sustainable outcomes.
Deep technical and operational experience across production environments, including monitoring, observability, resiliency, infrastructure, middleware, cloud, and application support within complex enterprise ecosystems.
Experience supporting equities or capital markets platforms, with understanding of trading flows, execution services, and front-to-back processing.
Demonstrated ability to influence senior stakeholders and drive strategic service improvements across operating model, governance, risk, and control frameworks.
Strong collaboration and communication skills, with the ability to engage effectively across business, operations, and engineering teams.
Hands-on experience with Windows and Linux, CI/CD pipelines, and messaging platforms such as Kafka and MQ, along with programming/scripting languages including Java and Python.
Bachelor’s degree in computer science or a related discipline (or equivalent experience); advanced degree is a plus.
12+ years of experience across multiple areas of information technology, with experience in the securities or financial services industry strongly preferred.

Nice To Haves

advanced degree is a plus

Responsibilities

Strengthen incident, problem, change, and escalation management processes, reducing repeat issues, control gaps, and operational risk while driving measurable improvements in platform stability.
Operate with a strong ownership mindset, driving initiatives through to completion and ensuring outcomes are delivered with accountability, urgency, and quality.
Champion an automation-first mindset, leveraging AI, observability, and tooling to eliminate manual effort, improve service quality, and enable scalable, proactive support models.
Identify systemic issues and drive sustainable remediation through process simplification, platform improvements, and close partnership with engineering teams.
Provide leadership across equities platforms, ensuring strong understanding of front-to-back trade flows, market structure, and critical business services supporting execution and trading activities.
Build strong, trusted relationships with business, engineering, and operations stakeholders, providing clear communication, transparency, and effective governance for business-critical services.
Build and lead a high-performing global production services organization, with strong talent development, clear accountability, and consistent execution across regions.
Drive improvements in availability, resiliency, SLA performance, incident reduction, and time to restore service for critical platforms.