Vice President, Production Services Application Support
About The Position
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We’re seeking a Production Services Application Support professional to join our Digital Asset production Services team in New York.
Requirements
- Bachelor’s degree in computer science, Information Technology, Engineering, or a related field, or equivalent practical experience.
- Significant experience supporting complex, large-scale production environments within financial services or other highly regulated industries.
- Strong experience in incident, problem, change, and production support management, with the ability to troubleshoot and resolve complex technical issues under pressure.
- Deep understanding of enterprise application architecture, distributed systems, cloud technologies, middleware, databases, and infrastructure components.
- Experience with monitoring, observability, automation, and operational tooling used to support highly available production platforms.
- Strong analytical and problem-solving skills with the ability to identify root causes and implement sustainable solutions.
- Ability to assess operational risk, challenge assumptions, and make sound decisions in high-pressure situations.
- Excellent verbal and written communication skills, with the ability to communicate effectively with technical teams, business partners, and senior stakeholders.
- Demonstrated ability to work independently while collaborating across multiple technology and business teams.
- Strong focus on operational excellence, client outcomes, continuous improvement, and disciplined risk management.
Nice To Haves
- Experience supporting financial technology platforms.
- Experience with cloud-native technologies, containerized environments, SRE practices, and modern automation frameworks.
- Familiarity with ITIL, SRE, DevOps, or technology risk management practices.
- Experience supporting globally distributed production environments operating in a 24x7 support model.
Responsibilities
- Ensure the stability, resiliency, and availability of critical Digital Assets production platforms by proactively monitoring system health, identifying risks, and driving operational excellence.
- Act as a senior technical partner to Engineering, Infrastructure, Security, and Product teams to improve platform reliability and operational readiness.
- Lead technical coordination during major incidents, helping drive rapid diagnosis, recovery, stakeholder communication, and root cause remediation.
- Drive continuous improvement initiatives focused on automation, observability, service reliability, operational efficiency, and reduction of manual processes.
- Evaluate production risks associated with application releases, infrastructure changes, and platform enhancements to ensure safe and controlled implementation.
- Analyze recurring incidents and operational trends to identify opportunities for resiliency improvements and long-term risk reduction.
- Support disaster recovery, business continuity, capacity planning, and platform resiliency initiatives across Digital Assets services.
- Contribute to the development of operational standards, runbooks, monitoring strategies, and best practices that strengthen the overall Production Services discipline.
- Partner with global support teams to provide seamless 24x7 operational coverage for business-critical services and client-facing platforms.
Benefits
- Highly competitive compensation
- Benefits and wellbeing programs
- Access to flexible global resources and tools
- Focus on health
- Foster personal resilience
- Reach financial goals
- Generous paid leaves
- Paid volunteer time
- 401(k) plan
- Company-sponsored medical, dental, vision, and basic life insurance plans
- Various paid time off benefits (e.g., vacation and sick time)
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What This Job Offers
Job Type
Full-time
Career Level
Senior
