Vice President, Production Services Infrastructure Support

BNY Mellon•Pittsburgh, PA

3d•Hybrid

About The Position

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We’re seeking a Vice President, MQ Support / Administrator professional to join our production services middleware team in Pittsburgh, PA; New York, NY; New Jersey; or Lake Mary, FL. In this role, you'll make an impact in the following ways: Administer, support, and provision IBM MQ environments across IBM MQ appliances and/or containerized platforms Manage TLS certificates to maintain secure and reliable messaging connectivity Perform firmware upgrades and support ongoing platform maintenance activities Deploy, configure, and maintain MQIPT environments Provision new MQ infrastructure and support day-to-day operational requirements Monitor platform health, troubleshoot issues, and drive timely resolution of incidents Support incident management activities, including triage, escalation, resolution, and service restoration Support change management processes, including production changes, maintenance planning, and implementation activities Partner with infrastructure, security, and application teams to ensure platform stability, security, and compliance Maintain operational documentation, technical procedures, and support standards Contribute to continuous improvement, reliability enhancement, and performance optimization initiatives

Requirements

7+ years of experience supporting and provisioning IBM MQ
Hands-on experience with IBM MQ appliances and/or container-based MQ deployments
Experience managing TLS certificates in enterprise environments
Experience performing firmware upgrades and related infrastructure maintenance
Experience with MQIPT deployments and provisioning
Experience with change management and incident management in a production support environment
Strong troubleshooting, problem-solving, and production support experience
Strong understanding of secure messaging, connectivity, and operational best practices
Ability to work effectively across teams in a fast-paced enterprise environment

Nice To Haves

z/OS support experience strongly preferred
Strong communication skills strongly desired
Experience supporting highly available, enterprise-scale messaging environments preferred
Familiarity with automation, scripting, or infrastructure-as-code practices preferred
Experience working in large, regulated financial services environments preferred

Responsibilities

Administer, support, and provision IBM MQ environments across IBM MQ appliances and/or containerized platforms
Manage TLS certificates to maintain secure and reliable messaging connectivity
Perform firmware upgrades and support ongoing platform maintenance activities
Deploy, configure, and maintain MQIPT environments
Provision new MQ infrastructure and support day-to-day operational requirements
Monitor platform health, troubleshoot issues, and drive timely resolution of incidents
Support incident management activities, including triage, escalation, resolution, and service restoration
Support change management processes, including production changes, maintenance planning, and implementation activities
Partner with infrastructure, security, and application teams to ensure platform stability, security, and compliance
Maintain operational documentation, technical procedures, and support standards
Contribute to continuous improvement, reliability enhancement, and performance optimization initiatives