Vice President, Production Services Application Support
About The Position
BNY is seeking a Production Services Application Support professional to join its Digital Asset Production Services team in New York. The role is responsible for helping ensure the stability, resiliency, and availability of critical Digital Assets production platforms. It partners with Engineering, Infrastructure, Security, Product, and global support teams to strengthen platform reliability, operational readiness, and 24x7 coverage for business-critical services and client-facing platforms. The position leads technical coordination during major incidents, evaluates production risks associated with releases and infrastructure changes, and drives continuous improvement in automation, observability, service reliability, and operational efficiency. It also supports disaster recovery, business continuity, capacity planning, and platform resiliency initiatives, while contributing to operational standards, runbooks, monitoring strategies, and best practices. The successful candidate will bring significant experience supporting complex production environments, ideally in financial services or another highly regulated industry, along with strong technical troubleshooting, risk assessment, communication, and collaboration skills. A bachelor’s degree in a relevant field or equivalent practical experience is required. Experience with financial technology platforms, cloud-native technologies, SRE, and modern automation frameworks is preferred.
Requirements
- Bachelor’s degree in computer science, Information Technology, Engineering, or a related field, or equivalent practical experience.
- Significant experience supporting complex, large-scale production environments within financial services or other highly regulated industries.
- Strong experience in incident, problem, change, and production support management, including troubleshooting and resolving complex technical issues under pressure.
- Deep understanding of enterprise application architecture, distributed systems, cloud technologies, middleware, databases, and infrastructure components.
- Experience with monitoring, observability, automation, and operational tooling for highly available production platforms.
- Strong analytical and problem-solving skills, including root cause identification and implementation of sustainable solutions.
- Ability to assess operational risk, challenge assumptions, and make sound decisions in high-pressure situations.
- Excellent verbal and written communication skills, including communication with technical teams, business partners, and senior stakeholders.
- Ability to work independently and collaborate across multiple technology and business teams.
- Strong focus on operational excellence, client outcomes, continuous improvement, and disciplined risk management.
Nice To Haves
- Experience supporting financial technology platforms.
- Experience with cloud-native technologies, containerized environments, SRE practices, and modern automation frameworks.
- Familiarity with ITIL, SRE, DevOps, or technology risk management practices.
- Experience supporting globally distributed production environments operating in a 24x7 support model.
Responsibilities
- Ensure the stability, resiliency, and availability of critical Digital Assets production platforms through proactive monitoring, risk identification, and operational excellence.
- Partner with Engineering, Infrastructure, Security, and Product teams to improve platform reliability and operational readiness.
- Lead technical coordination during major incidents, including diagnosis, recovery, stakeholder communication, and root cause remediation.
- Drive improvements in automation, observability, service reliability, operational efficiency, and reduction of manual processes.
- Evaluate production risks related to application releases, infrastructure changes, and platform enhancements to support safe and controlled implementation.
- Analyze recurring incidents and operational trends to identify resiliency improvements and reduce long-term risk.
- Support disaster recovery, business continuity, capacity planning, and platform resiliency initiatives across Digital Assets services.
- Contribute to operational standards, runbooks, monitoring strategies, and best practices for Production Services.
- Partner with global support teams to provide seamless 24x7 operational coverage for business-critical services and client-facing platforms.
Benefits
- Highly competitive compensation.
- Benefits and wellbeing programs.
- Flexible global resources and tools.
- Generous paid leaves, including paid volunteer time.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
