Vice President (Executive Support Services)

Golub Capital•New York, NY

6d•$115,000 - $180,000

About The Position

The Vice President provides white-glove technology support to the Firm’s Co-CEOs, Co-Presidents and their administrative teams, with end-to-end ownership of their technology experience. The role is hands-on and service-oriented, requiring discretion, technical expertise, executive presence, composure and close coordination with Human Resources, Information Security and external vendors. There is secondary responsibility for supporting other senior executives and their administrative teams. The position sits within Technology Solutions, a department that designs and delivers technology solutions to create efficiency, mitigate risk and grow revenue. The department also manages the Firm’s cybersecurity program, technical operations, applications, data governance, integrations, project and vendor management, and infrastructure. It collaborates with Firm leadership and business-unit heads to align technology plans with business objectives. The Vice President serves as a trusted advisor to executive leaders and represents their needs within Technology Solutions, while safeguarding devices, accounts, communications and confidential information in accordance with Firm security standards and controls. The role requires availability for travel and in-person support at Firm offices, off-site locations or approved executive locations, as well as the ability to provide or coordinate support outside standard business hours when needed.

Requirements

Bachelor’s degree in information technology, computer science, business or a related field.
10+ years of experience in technology support, workplace technology or IT service delivery.
Demonstrated experience providing direct support to CEOs and other executive management or C-suite executives.
Ability to maintain confidentiality to the highest degree and exercise discretion in all circumstances.
Strong working knowledge of Microsoft Windows, iOS, Microsoft 365, Outlook, Teams, mobile technology, endpoint management, identity and access management, networking, remote access and multifactor authentication.
Experience supporting laptops, mobile devices, printers, home-office environments, collaboration platforms and executive travel technology.
Demonstrated ability to manage complex incidents across multiple technical teams and maintain ownership through resolution.
Experience developing operational procedures, support documentation, service standards and executive-facing communications.
Strong understanding of information security, confidentiality, access control, data protection, device management and technology risk.
Availability to travel and provide in-person support at Firm offices, off-site locations or approved executive locations when required.
Ability to provide or coordinate support outside standard business hours when required.
Demonstrated ability to use AI tools effectively in day-to-day work and critically assess the accuracy, limitations and appropriate use of AI-generated outputs.
Enthusiasm for working in an office and contributing to a Gold Standard hybrid work culture.

Responsibilities

Serve as the dedicated technology lead for the Co-CEOs, Co-Presidents and their administrative teams, providing proactive, personalized support at offices, residences, during travel and at other approved locations; provide secondary support to other senior executives and their administrative teams.
Own executive technology incidents and requests through resolution, handling device, software, connectivity, account and more complex technology needs while engaging internal and external resources as necessary.
Anticipate executive technology needs and ensure readiness for leadership and Board activities, travel, major events and other time-sensitive business needs.
Manage and support executive devices, applications, accounts and credentials across locations, including setup, maintenance, software and operating-system updates, troubleshooting, password and access support, and occasional retrieval of historical emails, files and other sensitive work.
Track service performance and recurring issues, address root causes with Technology Solutions, and report significant trends and escalations to Technology Solutions leadership.
Represent executive needs in technology projects, migrations and security changes; coordinate testing, training and support to minimize disruption.
Protect executive devices, accounts, communications, access and confidential information in accordance with Firm security standards and controls, balancing executive urgency with Firm policy.
Serve as a trusted advisor to the Co-CEOs and Co-Presidents, advocate for their needs within Technology Solutions and communicate proactively during significant incidents and changes.
Manage executive technology vendors, equipment and services, including vendor performance, escalation and standardization.