Vice President, Product Delivery Manager - Corporate Responsibility (CR) Technology

JPMorganChase•Jersey City, NJ

About The Position

The Vice President, Product Delivery Manager will drive predictable, high-quality delivery across a Salesforce-based product suite supporting grants, employee engagement, and relationship management. Within Corporate Responsibility Technology (Corporate Technology), the role leads end-to-end delivery outcomes for the Morgan Impact (Grants) and Employee Engagement & Volunteerism (EEV) products, partnering closely with Product Management to deliver customer value through a scalable, resilient Salesforce ecosystem. The role promotes inclusive collaboration across technology, operations, data, controls, and business stakeholders, ensuring delivery is transparent, measurable, and aligned with strategic roadmaps. The position owns delivery governance and coordination across the Salesforce portfolio, strengthens agile practices and delivery flow, and embeds quality, controls, and auditability in delivery. It also establishes clear reporting, supports release and operational readiness, and coordinates shared platform considerations and dependencies across products and teams.

Requirements

At least 7 years of experience in technology delivery, product delivery, agile delivery, or technical program delivery in a complex enterprise environment.
Demonstrated experience delivering Salesforce-based products, such as Sales Cloud, Service Cloud, and/or custom platform implementations, with coordinated release planning.
Advanced knowledge of end-to-end product and delivery lifecycle practices, including discovery-to-delivery integration, release readiness, and value management.
Strong agile delivery leadership, including facilitating Scrum and/or Kanban ceremonies and planning events and applying continuous improvement practices.
Ability to manage delivery across multiple workstreams, balance competing priorities, and maintain predictable outcomes and stakeholder alignment.
Ability to define, track, and improve delivery and product health metrics, such as throughput, cycle time, predictability, defect trends, and reliability indicators.
Strong risk, controls, and governance orientation, including documentation discipline, approval workflows, and audit-ready delivery practices.
Experience with delivery tooling and reporting, such as Jira and Confluence or equivalent, to maintain transparent operating rhythms and decision logs.
Technical fluency to collaborate on architecture, integrations, environments, and operational readiness within a Salesforce ecosystem.
Excellent written and verbal communication skills, including executive-ready status updates, decision documents, and stakeholder-facing narratives.

Nice To Haves

Experience leading delivery across multiple agile squads and coordinating portfolio-level planning for a product suite.
Salesforce ecosystem familiarity, including platform governance, environment strategy, DevOps and release practices, and integration patterns such as APIs and middleware.
Experience supporting products related to community impact, grants management, employee engagement or volunteerism, or CRM and case management.
Familiarity with scaled agile concepts, such as PI planning and cross-team dependency management, applied pragmatically in regulated environments.
Relevant certifications such as Certified ScrumMaster (CSM), SAFe certifications, PMI-ACP/PMP, Salesforce Admin, or Platform App Builder.
Experience partnering with Information Security, Architecture, Data, Controls, and Operations teams to improve resiliency and stability outcomes.
Experience managing vendors or implementation partners, tracking performance, and integrating them into internal delivery operating models.

Responsibilities

Partner with Product Managers to translate product strategy and roadmaps into delivery plans, milestones, and measurable outcomes.
Own delivery governance across the Salesforce portfolio, including Grants, EEV, and CRM, covering scope, forecasting, dependencies, risks, and issue resolution.
Drive cross-functional execution alignment across engineering, operations, data, and business partners to establish priorities, sequencing, and commitments.
Provide executive-ready delivery reporting on status, RAID, capacity, burn-up/down, throughput, cycle time, defect trends, and release readiness.
Lead release planning and coordination across environments, change and release processes, and operational readiness, including communications, training, and support handoffs.
Serve as the Agility Lead for the Salesforce product suite, reinforcing consistent agile practices and backlog hygiene with Product and Engineering.
Facilitate quarterly or PI planning, sprint planning, backlog refinement, demonstrations, retrospectives, and cross-team synchronization.
Improve delivery flow and team health by identifying bottlenecks, strengthening estimation and forecasting, and enabling continuous improvement routines.
Coach teams and stakeholders on outcome-based planning, pragmatic agile execution, and operating rhythms across product, engineering, QA, and release management.
Coordinate portfolio-level dependencies and shared platform considerations, including shared objects, integrations, environment strategy, and governance.
Embed quality, controls, and auditability into delivery by aligning acceptance criteria, test strategies, documentation, approvals, and production support readiness.