Product Manager, Vice President - Corporate Responsibility CRM

JPMorgan Chase & Co. • Washington, DC

1d • $133,000 - $215,000

About The Position

As a Product Manager, Vice President in Corporate Responsibility, you will help shape the CRM product strategy and translate it into day-to-day execution. The role is part of the department’s Product Operating Model, where the Chief Product Officer and Business Product Owner set the CRM vision, roadmap, and priorities in partnership with Corporate Technology. You will report to the Business Product Owner for CRM and collaborate closely with Corporate Technology and Corporate Responsibility stakeholders.

You will act as the voice of the customer, guide product life-cycle activities, and help deliver products that provide customer value. The role includes managing discovery and market research, maintaining the product backlog, overseeing assigned features and workstreams from requirements through release, and tracking product success and performance. You will also evaluate opportunities to apply AI to CRM, coordinate proofs of concept with Technology, support user acceptance testing and release readiness, and facilitate stakeholder alignment and communications.

Requirements

• At least 5 years of experience or equivalent expertise in product management or a relevant domain area.
• Advanced knowledge of the product development life cycle, design, and data analytics.
• Proven ability to lead product life-cycle activities, including discovery, ideation, strategic development, requirements definition, and value management.
• Experience in front-to-back data management and quality.
• Excellent verbal, written, and presentation communication skills, with the ability to communicate clearly and confidently in the language of the business.
• Strong organizational skills and demonstrated ability to take ownership of assignments, follow through on commitments, and manage competing priorities urgently in a dynamic environment.
• Strong analytical, critical-thinking, and problem-solving abilities.
• Demonstrated interest in leveraging AI-powered tools and emerging technologies to improve efficiency, accelerate insights, and support product development.
• Proficiency in Microsoft Excel, PowerPoint, Word, and Teams, and experience using Jira and Confluence.
• Ability to influence without authority and collaborate across business, product, engineering, and UX roles in support of shared goals and a positive, collaborative team culture.
• Growth mindset and willingness to continuously learn and adapt to evolving technologies, processes, and business needs.

Nice To Haves

• Prior experience working in a highly matrixed, complex organization.
• Experience working in philanthropy, government, non-profit, or policy organizations.
• Experience with CRM platforms such as Salesforce or similar.
• Experience driving user adoption of new tools or processes across distributed teams.
• Experience supporting a Business Product Owner or business lead within a product operating model.

Responsibilities

• Develop product strategy and vision that deliver value to customers.
• Manage discovery efforts and market research to uncover customer solutions and incorporate them into the product roadmap.
• Own, maintain, and develop a product backlog that enables development to support the strategic roadmap and value proposition.
• Build a framework and track product success metrics, including cost, features and functionality, risk posture, and reliability.
• Drive day-to-day execution of the CRM roadmap set by the Business Product Owner, owning assigned features and workstreams from requirements through release.
• Manage the intake process and represent the business in quarterly planning and agile ceremonies.
• Track and report CRM success metrics and product performance against goals agreed with the Business Product Owner.
• Identify and evaluate opportunities to apply AI to CRM, make recommendations, and coordinate proofs of concept with Technology.
• Gather and document business needs, requirements, and acceptance criteria from Corporate Responsibility stakeholders, informed by user research and journey mapping.
• Partner with business and technology teams to track milestones, dependencies, and risks; escalate issues early; and coordinate user acceptance testing and release readiness.
• Facilitate stakeholder alignment and business-friendly change communication, capture decisions and follow them through to closure, and prepare product status reports, roadmap updates, and leadership materials.

Benefits

• Competitive total rewards package, including base salary and, for eligible roles, commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed