Vice President - Operations - Residential Multi-Family Affordable Housing Property Management)

Pratum Companies•Gaithersburg, MD

5d•Onsite

About The Position

The Vice President in Operations, Residential Multi-Family Affordable Housing Property Management, is responsible for strategic oversight of a portfolio of properties in a specific geographic region and/or with an assigned client grouping. This will be accomplished by providing a balance of tactical and strategic leadership of Regional Property Managers, General Managers and Community Managers while maintaining a high level of support to third-party property ownership clients. The Vice President must be a seasoned expert in all aspects of multi-family property management with deep expertise in all affordable housing programs (LIHTC, HUD Section 8, etc.). Exposure to conventional/market-rate multi-family property management is a plus. The Vice President will also demonstrate their daily operational effectiveness in the areas of financial acumen, market awareness, client relationships, corporate ambassadorship, successful communication and the implementation of corporate policies, programs and initiatives. Outstanding interpersonal skills are needed in order to interact successfully with internal and external stakeholders at all levels, including corporate support departments.

Requirements

Must have a minimum of 7-10+ years of prior property management experience with progressive increases in scope and responsibility, including successful service in a regional role with leadership oversight for a large portfolio of multi-family properties.
Deep understanding of people and team management as well as third-party and multi-family residential property management with exposure to both conventional/market-rate residential and affordable housing (LIHTC, tax credit, tax subsidy, voucher, etc.).
Specific experience with Project Based Section 8 and RAD (Rental Assistance Demonstration, a voluntary program of the Department of Housing and Urban Development).
Must have proven and successful experience with MOR, REAC/NSPIRE inspections, certifications and recertifications, etc.
Strategic thinker who can provide clear directions to a large team
Ability to create, interpret, articulate and enforce policies and procedures and standardized approaches to property operations
Ability to develop, cultivate and manage new business prospects, including portfolio growth
Ability to make quick and accurate decisions
Working knowledge of all aspects of property management, accounting (A/R, A/P, etc.), collections, marketing, HUD compliance regulations, evictions, etc.
Advanced organizational skills with the ability to multi-task, effectively delegate, and handle a diverse workload
Fair but firm approach to employee and resident relations.
Works well with minimal supervision and direction
Ability to adapt to different working environments and situations quickly
Ability to coordinate and orchestrate the efforts of others to achieve company and property objectives
Ability to sell products and services to potential customers
Excellent English communication and interpersonal skills, both verbal and written; ability to successfully interact with a wide range of people
Strong attention to detail – ability to read reports and analyze data.
Strong organizational capabilities with the ability to keep track of a busy schedule, shifting priorities coming from multiple stakeholders, and multi-tasking on projects and transactions through the course of each day.
Must be able to read contracts and understand legal terms.
Ability to effectively lead, supervise, manage, train, coach, motivate, develop and evaluate others, including managers of subordinate work teams.
Strong computer skills, including MS Office (Outlook, Word, Teams, SharePoint, Excel, PowerPoint, etc.) as well as familiarity with Site Accounting Programs.
Requires deep and seasoned knowledge and familiarity with Yardi, etc.
Financially savvy – able to understand complex financial situations and forecast performance.
Ability to read and understand budgets, financial reports, Key Performance Indicator reports and take action to improve results.
Understanding of local, state and regulations, statutes, LIHTC/HOME/HUD/HQAS requirements and other compliance requirements.
Self-motivated - needs limited supervision and is accountable for actions and decisions; however, is able to communicate important details.
Multi-tasker – able to attend to many matters throughout the day and meet deadlines.
Able to delegate tasks to others to accomplish goals
Computer literacy/word processing skills, property management, Email and software skills required.
Valid driver's license and a good driving record also required.

Nice To Haves

Exposure to conventional/market-rate multi-family property management is a plus.

Responsibilities

Responsible for the effective overall operations of all assigned properties and portfolios
Review monthly financial reports, prepare owner reports and attend asset management meetings
Responds to inquiries from clients/owner(s), government agencies, financial institutions, auditors, accounting, staff, residents, etc.
Serves as a key clients' contact for the company regarding all matters at communities for those clients.
Supervisory responsibility for all direct reports which will include Directors of Operations, Regional Property Managers, General Managers, and Community Managers within assigned property portfolio, with indirect oversight of on-site team members; includes, but is not limited to hiring, training, supervision, and corrective counseling and performance management.
Determines productivity standards of each staff member and tracks individual performance by monitoring common standards.
Maintains awareness of market/industry conditions and trends via trade publications, professional organizations, etc.
Regularly evaluates market conditions and comparable properties.
Prepares and implements annual budget in coordination with owners and asset managers.
Monitors the property budget on a daily basis in accordance with established goals; keeps expenses in line with the budget.
Physically walks and inspects the interior and exterior of every community within his/her portfolio on a quarterly basis.
Makes recommendations for physical repairs and/or replacements.
Maintains a positive, professional, and responsive, customer service approach.
Attends to resident concerns on an as-needed basis.
Reviews leases, rules and regulations, contracts, licenses
Reviews rent schedules, personnel files and resident files
Reviews Delinquency Report, bank deposits, equipment inventory, inspections, etc.
Meets with staff individually and in group meetings to communicate information and company news, to ensure the directives and goals are mutually understood, and to receive feedback and discussion
Assures that associates follow company policies and safety rules; complies with company policies for reporting incidents.
Enforces safety standards and training for staff
Follows up as need on all aspects of property management
Negotiates contracts in conjunction with corporate legal and senior corporate leadership
Ensures all assigned sites are prepared and ready for successful regulatory agency inspections (NSPIRE, MOR, etc.)
Conducts all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other federal, state, and municipal laws and regulations as applicable.
Will be responsible for other tasks, duties, responsibilities, and projects as assigned.